Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

Overview

For any business department, team or group to work effectively, it is important to ensure that effective workplace relationships exist. This program differentiates between good relationships and effective relationships, and examines ways in which we can ensure this occurs in our workplace.

Participants will explore the role of leadership in building and creating effective workplace relationships through access to and communication of relevant information to ensure agreed outcomes are achieved.

Who Will Benefit

All managers, supervisors and team leaders, through to business unit and divisional managers, who desire to increase their influence within their work team and environment.

Content

  • Effective communication skills
  • Developing trust
  • Effective networking
  • Managing difficult and poor performance
  • Presenting with influence
  • How to lead meetings
  • Become a leader people trust.

Learning Outcomes

Participants should be able to:

  • Collect, analyse and provide information and ideas
  • Develop trust and confidence
  • Build and maintain networks and relationships
  • Manage difficulties to achieve positive outcomes
  • Present and participant in meetings.

Assessment

Additional fee applies for assessment:

1 x Unit of Competency - BSB42015 Certificate IV in Leadership and Management
$210 Non Member
$175 Corporate/Professional Member
 

2 x Units of Competency - BSB51918 Diploma of Leadership and Management
$420 Non Member
$350 Corporate/Professional Member 

Relationship to Competency Standards

Nationally Recognised Training

BSB42015 Certificate IV in Leadership and Management

BSBLDR402 Lead effective workplace relationships

BSB51918 Diploma of Leadership and Management

BSBLDR513 Communicate with influence
BSBLDR502 Lead and manage effective workplace relationships

Please click on the qualification link above for Qualification information and total fees.

Course Number
627
Dates
    Make a Booking
    Duration

    1 Day
    Time
    Location

    * Minimum numbers are required for course to proceed

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