Workplace inquiries and investigations are usually complex and stressful. However, through this program you'll learn the steps and processes that will help to resolve the issues and minimise the negative impacts on your organisation.

Overview

Conducting a workplace inquiry or investigation is often a period of great stress, but it can also be one of great opportunity. Such stress often comes from the highly charged emotional environment and the sense of loss felt by many of the people involved. Opportunity arises from the chance to fix a problem and to gain credibility through an approach that is conscientious and demonstrates integrity. This program offers a systematic approach to managing the process and highlights some of the pitfalls for those who have responsibility for the outcome.

Who Will Benefit

Individuals who have, or who are likely to be given, the responsibility for initiating, completing and reporting on a workplace inquiry or investigation. Prior experience of investigations into employee behaviour such as inappropriate conduct, discrimination, harassment or a reported bullying allegation is not required.

Those interested in incident or accident investigation should refer to Preventing and Responding to WHS Incidents.

Content

  • Organisational and personal obligations to respond to complaints
  • Legal issues and obligations
  • Defining the scope of the investigation
  • Principles of natural justice
  • Privacy policy and practice
  • Gathering information discreetly and objectively
  • Sifting through the evidence
  • Reporting the findings
  • Recommending approaches to avoid recurrences.

Learning Outcomes

Participants should be able to:

  • Develop a plan for implementing a workplace inquiry or investigation
  • Define the legal issues
  • Complete the work whilst maintaining a high level of integrity and respect for all parties
  • Gather evidence and interview key stakeholders
  • Prepare a report of their findings.
Course Number
352
Dates
    Make a Booking
    Duration

    1 Day
    Time
    Location

    * Minimum numbers are required for course to proceed

    Similar Courses

    Prepare Agendas and Meaningful Minutes

    This program is about meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.

    Introduction to Employment Law

    A thorough understanding of employment law is essential to both maintain compliance with the relevant legislation and to maintain high quality employment practices. Refresh and update your knowledge of the current laws during this two day program.

    Coaching Masterclass

    For those seeking greater expertise in the area of Coaching, this program offers advanced skills development. You will be challenged in a variety of coaching scenarios with various clients.

    Developing an Eye for Accuracy

    Developing an Eye for Acuraccy... Did you spot the error? To enable you to get it right first time, every time, this program is proven to reduce errors by 50-60% by showing you how to read, check and transfer information accurately and quickly.

    Accounting for Non Accountants

    If you are seeking to build your financial acumen and would like to integrate financial information into your decision making, this program is for you. Participants will learn how to link financial objectives to company strategies, interpret financial data to make better decisions and communicate and engage with others to improve business performance.

    Accounting Essentials

    This program is designed for those who have had little or no exposure to accounting concepts and want to gain an introductory level of financial awareness. Obtain a greater understanding of profit and loss statements, balance sheets and cash flow to improve communication with finance specialists.

    Leading Productive Meetings

    A well run meeting saves the time and frustrations of all participants. A good chairperson controls a meeting so that its particular purpose is achieved as efficiently, fairly and pleasantly as possible. Attendance on this program will develop your knowledge of a chairperson role and hone your meeting management skills.

    Financial Forecasting and Modelling

    For those needing to use financial tools to support business planning, this program will explore the different finance variables that have to be taken into account when preparing predictive models for organisations or major projects. Participants will work through a series of case studies to demonstrate some of the most useful methods for forecasting and identifying potential scenarios which can be used to determine the optimum cost for financing your business.

    On-the-Job Training Techniques

    Given the increase of training being provided on-the-job, supervisors and team leaders are required to have training and coaching skills. This program provides a quick introduction to the skills and techniques of an effective on-the-job trainer.

    Hire and Keep the Right People

    The high cost of making the wrong selection decision makes this an important program for managers and human resource professionals. No organisation can afford to enter the recruitment cycle without trained staff who are aware of the necessary skills and knowledge to make a successful selection decision.

    Train the Trainer

    Many learning and development professionals have experienced this highly regarded program. Participants receive comprehensive exposure to the diagnosis, design, delivery and evaluation aspects of effective training.

    Creating a Workplace Wellness Program

    With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes aspects of designing or upgrading a program, from concept through implementation, to review.

    Foundations of HR

    The status and range of responsibilities of the human resource management function have increased substantially in recent years. The effective human resource specialist needs to be a skilled practitioner, counsellor, negotiator and adviser. This program will highlight the skills and knowledge which must be acquired by human resource professionals or staff with those responsibilities.

    Building your Coaching Skills

    This program will expose you to models and frameworks which are an essential toolkit for all coaches. The program is interactive and practical, giving participants the skills that can be applied immediately back in the workplace.

    The HR Professional

    This program covers the areas of resource service, effective workplace relationships, workforce planning, the process of recruitment, selection and induction, remuneration and employee benefits. The proper management of these areas is essential for any organisation to effectively meet the requirements of both the organisation and its employees.

    HR for the Non-HR Manager

    Many managers and supervisors are expected to be involved with some human resource issues within their role. This course will introduce those leaders to general human resource concepts.

    Professional Executive Assistant

    Coordinated manager/assistant teams can be extraordinarily productive. The manager's time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job coordinating the tasks and activities of the work area. On this program you will develop skills at anticipating the needs of the manager, for thinking ahead and, as a result, will become a more valuable member of the team.

    Budgeting and Business Planning

    Every manager needs to operate within a budget. Participants will examine a variety of approaches for developing a budget and monitoring their performance against an agreed business plan.

    Professional Receptionist

    This program explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.

    Strategic Human Resource Management

    Taking a longer term perspective of the role of HRM in organisations builds credibility and can add real value to the organisation. However, this requires the HR professional to look beyond the tactical, day-to-day activities and identify those pivotal factors that will truly impact the performance of the organisation.

    Building a Talent Development Strategy

    Sourcing, building and retraining talent requires the implementation of a comprehensive talent development strategy. This program explores the essential elements required in most successful talent development plans.

    Facilitate Group Processes

    A skilful facilitator can significantly improve the engagement and outcomes of group processes. During this program you'll be exposed to many different techniques to manage a variety of settings, issues and personalities.

    Professional Office Manager

    Those charged with the responsibility of 'running the office' have an enormous range of responsibilities to juggle. This program provides clarity and skills to focus on the key areas that will have the most impact on the office manager's performance.

    Performance Management

    This practical program covers how to set up a performance management system as well as practical aspects of preparing for and conducting the review, and giving constructive feedback. By the conclusion of this program participants will feel more confident in their ability to make the performance appraisal of their staff a transparent and fair experience.

    Finance for Non-Finance Managers

    For those who need an understanding of finance in order to make sound commercial decisions. Participants will learn how to improve budgeting processes within their team, explore tax implications of business structures and learn how to ask insightful questions about the organisation's finances.

    Mentoring Skills

    Staff at all levels can, with training, play a significant role as technical experts or trusted individuals to support the development of other staff. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.