Crucial Conversations for Mastering Dialogue®

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Partners

Overview

Crucial Conversations for Mastering Dialogue teaches you to create alignment and agreement by fostering open communication around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your resolutions with unity and commitment.

Who will benefit

Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organisation battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction or other bottom-line concerns?

Then you, your team or your organisation needs Crucial Conversations for Mastering Dialogue training. More than 2,000,000 people and 300 of the Fortune 500 companies have used these skills to improve their organisational culture and create change for good.

Content

Organisations around the world have turned to the award winning Crucial Conversations for Mastering Dialogue training to improve bottom line results like quality, efficiency, satisfaction, safety, etc.

Results include:

  • Culture Transformation: The City of Greater Geraldton turned its culture around from septic to best-in-class despite a huge organisational restructure
  • Workplace Safety: Mining giant Newmont achieved an enviable reduction in Total Recordable Accident Frequency Rate (TRAFR) from 0.69 to 0.47 plus 73% fewer serious injuries in two years
  • Performance: A major healthcare provider scored 16% higher on patient safety, 18% higher on quality of care, 19% higher on patient experience and 37% higher on staff engagement 
  • Efficiency: AT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually.

 

Learning Outcomes

Crucial Conversations for Mastering Dialogue teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreement.

 

Related Results

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Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.

Delivered in partnership with The Pacific Institute®, this globally renowned course is designed to cultivate mindsets that increase thinking flexibility, facilitate change and drive high performance. Over 6.5 million people across 60 countries have benefitted from this course.

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