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Crucial Conversations for Mastering Dialogue®
What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.
2 Days
Partners
Overview
Crucial Conversations for Mastering Dialogue teaches you to create alignment and agreement by fostering open communication around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your resolutions with unity and commitment.
Who will benefit
Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organisation battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction or other bottom-line concerns?
Then you, your team or your organisation needs Crucial Conversations for Mastering Dialogue training. More than 2,000,000 people and 300 of the Fortune 500 companies have used these skills to improve their organisational culture and create change for good.
Content
Organisations around the world have turned to the award winning Crucial Conversations for Mastering Dialogue training to improve bottom line results like quality, efficiency, satisfaction, safety, etc.
Results include:
- Culture Transformation: The City of Greater Geraldton turned its culture around from septic to best-in-class despite a huge organisational restructure
- Workplace Safety: Mining giant Newmont achieved an enviable reduction in Total Recordable Accident Frequency Rate (TRAFR) from 0.69 to 0.47 plus 73% fewer serious injuries in two years
- Performance: A major healthcare provider scored 16% higher on patient safety, 18% higher on quality of care, 19% higher on patient experience and 37% higher on staff engagement
- Efficiency: AT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually.
Learning Outcomes
Crucial Conversations for Mastering Dialogue teaches participants how to:
- Speak persuasively, not abrasively
- Foster teamwork and better decision making
- Build acceptance rather than resistance
- Resolve individual and group disagreement.
Boost your effectiveness in handling Crucial Conversations by adding the Crucial Conversations for Accountability module.
In this three-day combination course, you will learn to resolve disagreements, hold others accountable, make better decisions and take more committed actions.
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
How to intelligently deal with your emotions at work
