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Writing Policies, Procedures and Work Instructions
Clear, well-written policies and procedures help teams work efficiently and consistently. In this practical course, you’ll learn how to plan, write and review documents that are accurate, easy to follow and fit for purpose.
What to expect
Policies and procedures are essential for maintaining consistency, quality and accountability across an organisation. This course provides a practical framework for writing clear, logical and user-focused documents that people can understand and apply.
You will learn how to plan content effectively, organise information for readability and use a consistent style to support accuracy and engagement. The result is well-structured documentation that saves time and improves communication.
Is this course for you
This course is ideal for anyone who writes or contributes to organisational documents such as policies, procedures, manuals, or work instructions. It suits both new and experienced writers who want to improve clarity, structure, and usability in their documents, including technical professionals responsible for creating user or operational documentation.
This course is suited to individuals who want to:
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improve clarity and consistency in organisational documents
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structure information for ease of use and understanding
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write effective policies, procedures, and work instructions
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create clear, practical documentation for users and operational teams
What you will explore
During this training course, you will develop the skills to write clear, accurate and professional technical and procedural documents that meet organisational and user needs. The course focuses on understanding your audience and purpose, structuring information logically, and applying consistent writing, editing and review processes to ensure document quality and usability.
By the end of this training course, you should be able to:
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Adopt a professional approach to writing technical and procedural documents
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Define your audience and objectives to gather relevant information
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Group and structure content logically for readability and flow
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Write in a clear, professional and user-focused style
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Edit and revise material for accuracy and consistency
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Use version control and review processes to maintain document quality
Where this course can take you
Conflict is a natural part of working with others, but it doesn’t have to be uncomfortable. In this course, you’ll learn how to manage conflict calmly and constructively, using communication and negotiation skills that turn tension into understanding.
You will explore practical ways to find common ground and build stronger, more respectful working relationships.
Building a network is only the beginning. The relationships you maintain, including people you know less well, can provide access to information, resources, sponsorship and opportunities.
This practical course gives you the opportunity to examine how you network, practise professional conversations and develop a realistic approach to building, maintaining and using relationships in person and online.
Some conversations can change results, relationships and culture. This course, based on the award-winning Crucial Conversations for Mastering Dialogue framework, helps you handle high-stakes discussions with confidence and respect.
You will learn how to stay calm, speak honestly and listen openly so you can build trust, reach alignment and achieve stronger outcomes together.
Clear, confident communication can strengthen your impact and ensure your ideas are heard. This course supports women to express themselves with authenticity and authority, handle interruptions or bias with composure and communicate assertively in different contexts.
You will refine your presence and approach to achieve clarity, balance and influence in every conversation.