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Negotiation Skills
Successful negotiation is built on preparation, awareness and communication. In this course, you’ll learn how to plan and manage negotiations that achieve positive results for everyone involved.
You’ll explore proven techniques for understanding interests, navigating each phase of the process and building solutions that strengthen relationships and deliver lasting outcomes.
What to expect
Negotiation is an essential skill in leadership, teamwork and everyday business.
This course focuses on the tools, techniques and strategies that lead to better outcomes through thoughtful planning and communication.
You will explore different negotiation styles, practise each phase of the negotiation process and learn how to reach agreements that create value and build lasting relationships.
Is this course for you
This course is designed for individuals whose role involves negotiation. It is particularly suited to managers, supervisors, team leaders, project managers, sales and account managers, and senior customer service professionals who want to negotiate with greater confidence and achieve mutually beneficial outcomes.
This course is suited to individuals who want to:
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negotiate confidently and professionally in a range of situations
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apply practical negotiation strategies to achieve win–win outcomes
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communicate effectively to influence agreements
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manage challenging negotiation conversations with confidence
What you will explore
During this training course, you will develop practical negotiation skills to plan, conduct and evaluate negotiations with confidence and effectiveness. The course focuses on understanding different negotiation styles, applying appropriate tactics and managing the negotiation process from preparation through to agreement, with opportunities to practise and refine techniques in realistic, hands-on scenarios.
By the end of this training course, you should be able to:
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Establish a comprehensive negotiation planning process
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Recognise and adapt to different negotiation styles and situations
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Apply negotiation tactics that suit your goals and context
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Manage the process effectively through all five negotiation phases
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Practise and refine negotiation techniques through hands-on exercises
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Evaluate and continuously improve your negotiation approach
Where this course can take you
Great leaders don’t just set direction; they inspire action.
This course helps you understand what drives behaviour and how to influence it in ways that create real, lasting change. You’ll learn practical tools to motivate, empower and guide others by tapping into the personal, social and structural factors that shape results.
Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.
You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding.
Clear, confident communication can strengthen your impact and ensure your ideas are heard. This course supports women to express themselves with authenticity and authority, handle interruptions or bias with composure and communicate assertively in different contexts.
You will refine your presence and approach to achieve clarity, balance and influence in every conversation.
Strong communication skills are key to professional success. In this course, you’ll learn how to express your ideas clearly, listen with empathy and adapt your style to different people and situations.
You will build confidence to handle challenging conversations and discover how effective communication can strengthen relationships and enhance performance at work.