Negotiation skills

Negotiation Skills

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

The negotiation skills course focuses on the skills you need for achieving positive results during a negotiation. You will develop the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

Whether you're negotiating deals, resolving conflicts, or simply looking to improve your communication skills, this negotiating course will help you excel in achieving win-win outcomes.

Who will benefit

Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.

Content

  • Introduction to negotiation styles
  • Recognising and adapting to different negotiation styles
  • Navigating the five negotiation phases
    1. Preparation 
    2. Opening 
    3. Exploring interests and options
    4. Closing 
    5. Implementation and possible review
  • Developing a negotiation strategy
  • Refining negotiation skills through hands-on practical sessions. 

Learning Outcomes

You will learn to:

  • Develop a comprehensive negotiation planning process
  • Manage the negotiation process through the five negotiation phases
  • Analyse negotiation tactics
  • Select and apply the most appropriate negotiation tactics for the situation
  • Practice negotiation techniques to develop and refine your skills
  • Gain confidence in handling complex negotiation situations
  • Evaluate and improve the negotiation process
  • Maintaining a positive relationship post-negotiation.
Related Results

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.

Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

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