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Negotiation Skills
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.
2 Days
Overview
The negotiation skills course focuses on the skills you need for achieving positive results during a negotiation. You will develop the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.
Whether you're negotiating deals, resolving conflicts, or simply looking to improve your communication skills, this negotiating course will help you excel in achieving win-win outcomes.
Who will benefit
Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.
Content
- Introduction to negotiation styles
- Recognising and adapting to different negotiation styles
- Navigating the five negotiation phases
- Preparation
- Opening
- Exploring interests and options
- Closing
- Implementation and possible review
- Developing a negotiation strategy
- Refining negotiation skills through hands-on practical sessions.
Learning Outcomes
You will learn to:
- Develop a comprehensive negotiation planning process
- Manage the negotiation process through the five negotiation phases
- Analyse negotiation tactics
- Select and apply the most appropriate negotiation tactics for the situation
- Practice negotiation techniques to develop and refine your skills
- Gain confidence in handling complex negotiation situations
- Evaluate and improve the negotiation process
- Maintaining a positive relationship post-negotiation.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
Develop culturally responsive relationships through understanding and two-way learning
Co-designed in partnership with First Nations stakeholders, this course explores how humility, deep listening and cultural awareness create the conditions for respectful engagement with Aboriginal and Torres Strait Islander communities. By the end, you’ll feel more confident navigating diverse settings with cultural sensitivity and clarity.