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Effective Communication
Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.
2 Days
Overview
Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned.
By improving your effective communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. You will also get the opportunity to develop your own personal communication style and better understand the styles of others.
Who will benefit
This effective business communication course is aimed at those within organisations who want to enhance their communication skills to better convey information, ideas, thoughts and emotions with greater clarity, precision and persuasiveness. Additionally, you will learn to adjust your communication style to various situations and contexts you encounter.
Content
- Understanding the communication process
- Identifying and overcoming communication barriers
- Recognising different communication styles
- Building rapport
- Demonstrating empathy
- Active listening and effective questioning skills
- Distinguishing the difference between assertion, aggression and submission.
Learning Outcomes
You will learn to:
- Use effective communication techniques to deal with challenging situations
- Employ active listening skills to improve the quality of relationships in the workplace
- Understand your own communication style and develop practical skills to communicate better with others
- Build rapport with diverse groups of people using different communication styles
- Use active listening and questioning techniques to demonstrate empathy
- Employ assertive communication techniques to handle difficult conversations.
What past course attendees say:
Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.
The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate.
This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.
Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.