Effective Communication

Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.

Location

Date

Duration

2 Days

Time (AWST)

Address

Participants

Total

Overview

Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned.

By improving your effective communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. You will also get the opportunity to develop your own personal communication style and better understand the styles of others.

Who will benefit

This effective business communication course is aimed at those within organisations who want to enhance their communication skills to better convey information, ideas, thoughts and emotions with greater clarity, precision and persuasiveness. Additionally, you will learn to adjust your communication style to various situations and contexts you encounter.

Content

Understanding the communication process
Identifying and overcoming communication barriers
Recognising different communication styles
Building rapport
Demonstrating empathy
Active listening and effective questioning skills
Distinguishing the difference between assertion, aggression and submission.

Learning Outcomes

You will learn to:

Use effective communication techniques to deal with challenging situations
Employ active listening skills to improve the quality of relationships in the workplace
Understand your own communication style and develop practical skills to communicate better with others
Build rapport with diverse groups of people using different communication styles
Use active listening and questioning techniques to demonstrate empathy
Employ assertive communication techniques to handle difficult conversations.

What past course attendees say:

"The course was very well-paced and catered for everyone."

Craig Butcher

Fortescue

High Risk Trainer & Assessor

"The facilitator's knowledge of the subject was outstanding. An excellent course."

Phil Reid

Brownes Dairy

Maintenance Manager