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Effective Communication
Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.
2 Days
Overview
Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned.
By improving your effective communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. You will also get the opportunity to develop your own personal communication style and better understand the styles of others.
Who will benefit
This effective business communication course is aimed at those within organisations who want to enhance their communication skills to better convey information, ideas, thoughts and emotions with greater clarity, precision and persuasiveness. Additionally, you will learn to adjust your communication style to various situations and contexts you encounter.
Content
- Understanding the communication process
- Identifying and overcoming communication barriers
- Recognising different communication styles
- Building rapport
- Demonstrating empathy
- Active listening and effective questioning skills
- Distinguishing the difference between assertion, aggression and submission.
Learning Outcomes
You will learn to:
- Use effective communication techniques to deal with challenging situations
- Employ active listening skills to improve the quality of relationships in the workplace
- Understand your own communication style and develop practical skills to communicate better with others
- Build rapport with diverse groups of people using different communication styles
- Use active listening and questioning techniques to demonstrate empathy
- Employ assertive communication techniques to handle difficult conversations.
What past course attendees say:
This course equips participants with practical skills to plan, structure and write stronger tender responses. You will learn how to position your organisation before a bid, understand what evaluators are assessing, structure responses clearly and communicate value rather than competing on price. Using proven frameworks and techniques, the program helps teams improve bidding performance and develop more persuasive proposals.
This program equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.
You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding.