Crucial Conversations for Mastering Dialogue®

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Partners

Overview

Crucial Conversations for Mastering Dialogue teaches you to create alignment and agreement by fostering open communication around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your resolutions with unity and commitment.

Who will benefit

Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organisation battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction or other bottom-line concerns?

Then you, your team or your organisation needs Crucial Conversations for Mastering Dialogue training. More than 2,000,000 people and 300 of the Fortune 500 companies have used these skills to improve their organisational culture and create change for good.

Content

Organisations around the world have turned to the award winning Crucial Conversations for Mastering Dialogue training to improve bottom line results like quality, efficiency, satisfaction, safety, etc.

Results include:

  • Culture Transformation: The City of Greater Geraldton turned its culture around from septic to best-in-class despite a huge organisational restructure
  • Workplace Safety: Mining giant Newmont achieved an enviable reduction in Total Recordable Accident Frequency Rate (TRAFR) from 0.69 to 0.47 plus 73% fewer serious injuries in two years
  • Performance: A major healthcare provider scored 16% higher on patient safety, 18% higher on quality of care, 19% higher on patient experience and 37% higher on staff engagement 
  • Efficiency: AT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually.

 

Learning Outcomes

Crucial Conversations for Mastering Dialogue teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreement.

 

Related Results

Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

Equip yourself with the essential soft skills to thrive as a technical professional in today’s collaborative and cross-functional work environments. This course focuses on developing critical non-technical skills, such as effective communication, adaptability, and cross-functional collaboration, tailored to the unique challenges and perspectives of technical professionals.

Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

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