Interpersonal and Communication Skills

Decision Making Techniques

Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

Decision making is at the heart of good management and leadership. It is often the defining characteristic of admired managers, yet it is largely misunderstood and rarely taught to practising or aspiring managers. This course explores a wide range of approaches to decision making in order to increase both awareness and skill to acquire judgement when you really need to make a good call.

 

Who will benefit

Practising and aspiring managers who want to increase their skills at making good decisions. The techniques presented in this program are not subject specific so they can be applied to participants from a wide range of industries and workplaces.

Content

  • Problem definition
  • Criteria for decision making – what makes the decision good or bad?
  • Types of decisions
  • Individual vs group decision making
  • The nature of judgement
  • Specific decision making techniques
  • Problem solving models
  • Decision tree
  • Force field analysis
  • Decisions under conditions of risk or uncertainty
  • Break-even decisions
  • Selling the decision
  • Case studies and application examples.

Learning Outcomes

Participants should be able to:

  • Match an appropriate decision making technique with the problem
  • Use a variety of decision making techniques
  • Make better decisions
  • Sell their decisions to relevant stakeholders.
Related Results

Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.

You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding. 

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.

This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality. 

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs