Frontline Management and Supervision

Leading for Performance


People do their best work when they know what is expected and feel supported to get there. This course gives you practical, everyday tools to guide performance with confidence and care.

You will learn how to set clear expectations, offer thoughtful feedback and address performance gaps in ways that build trust, strengthen accountability and help your team succeed.

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What to expect

Supporting performance is one of the most important responsibilities of any leader. This course helps you build the clarity and confidence needed to guide others effectively and create conditions where people know what is expected and feel supported to deliver.

You will explore practical tools to set clear expectations, monitor progress and respond constructively when performance dips. The program also helps you strengthen everyday communication skills so feedback becomes a natural part of your leadership, not something reserved for formal discussions.

Through real examples and guided practice, you will learn how to influence performance through timely conversations, shared accountability and leadership behaviours that reinforce high standards across your team.

Is this course for you


This course is ideal for supervisors, team leaders, and managers responsible for supporting the performance of individuals and teams through everyday conversations and actions.

What you will explore

By the end of this training course, you should be able to:

  • Understand the different approaches to performance leadership

  • Monitor performance and respond constructively to underperformance

  • Deliver feedback that is clear, helpful and action focused

  • Build clarity around expectations and raise team standards

  • Strengthen performance through shared accountability and support

Where this course can take you

During this training course, you will explore:

  • Approaches to performance leadership
  • Setting clear expectations and standards
  • Monitoring performance day to day
  • Addressing underperformance constructively
  • Delivering effective, forward-focused feedback
  • Building accountability and shared responsibility within the team.

Note: This program does not cover creating performance review processes or systems. Please refer to the Performance Management program.

 

Related Results


As your responsibilities grow, so does the need for confident, strategic leadership. This course helps you build on your existing experience and sharpen the skills that matter most.

You will learn how to influence outcomes, support your team through change and lead with clarity so you can step into the next stage of your leadership journey with confidence.


Leading well today means more than managing tasks; it requires clarity, trust and the confidence to guide others through change and ambiguity. This course helps you understand your impact as a leader and build the practical skills to lead with intention. 

You will explore how to communicate with influence, make sound decisions and strengthen the relationships that support effective leadership.


Great working relationships do not happen by accident. They grow from clarity, respect and the way you show up each day. This course gives you practical tools to communicate with confidence, navigate tricky moments and create shared understanding.

You will learn how to build trust and connection so your team feels supported, engaged and ready to work well together.


Stepping into leadership for the first time can feel both exciting and unfamiliar. This course helps you build the confidence, clarity and people skills needed to guide others effectively.

You will learn how to communicate expectations, support team performance and approach early leadership challenges with a steady, human-centred approach.

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