Frontline Management and Supervision

Leading for Performance


People do their best work when they know what is expected and feel supported to get there. This course gives you practical, everyday tools to guide performance with confidence and care.

You will learn how to set clear expectations, offer thoughtful feedback and address performance gaps in ways that build trust, strengthen accountability and help your team succeed.

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What to expect

Supporting performance is one of the most important responsibilities of any leader. This course helps you build the clarity and confidence needed to guide others effectively and create conditions where people know what is expected and feel supported to deliver.

You will explore practical tools to set clear expectations, monitor progress and respond constructively when performance dips. The program also helps you strengthen everyday communication skills so feedback becomes a natural part of your leadership, not something reserved for formal discussions.

Through real examples and guided practice, you will learn how to influence performance through timely conversations, shared accountability and leadership behaviours that reinforce high standards across your team.

Is this course for you


This course is ideal for supervisors, team leaders, and managers responsible for supporting the performance of individuals and teams through everyday conversations and actions.

What you will explore

By the end of this training course, you should be able to:

  • Understand the different approaches to performance leadership

  • Monitor performance and respond constructively to underperformance

  • Deliver feedback that is clear, helpful and action focused

  • Build clarity around expectations and raise team standards

  • Strengthen performance through shared accountability and support

Where this course can take you

During this training course, you will explore:

  • Approaches to performance leadership
  • Setting clear expectations and standards
  • Monitoring performance day to day
  • Addressing underperformance constructively
  • Delivering effective, forward-focused feedback
  • Building accountability and shared responsibility within the team.

Note: This program does not cover creating performance review processes or systems. Please refer to the Performance Management program.

 

Related Results


Stepping into leadership for the first time can feel both exciting and unfamiliar. This course helps you build the confidence, clarity and people skills needed to guide others effectively.

You will learn how to communicate expectations, support team performance and approach early leadership challenges with a steady, human-centred approach.


High performance does not happen by chance; it is created through clarity, trust and purposeful leadership. This course gives you practical tools to bring people together, strengthen communication and build a culture where diverse strengths lift the whole team.

You will learn how to set direction, support individuals and create the conditions where teamwork becomes a genuine advantage.


Leading well today means more than managing tasks; it requires clarity, trust and the confidence to guide others through change and ambiguity. This course helps you understand your impact as a leader and build the practical skills to lead with intention. 

You will explore how to communicate with influence, make sound decisions and strengthen the relationships that support effective leadership.


Every organisation can get better; the key is knowing how. This hands-on course helps you shift from quick fixes to lasting improvement by applying proven tools and techniques. 

You will learn how to identify opportunities, engage your team, and create practical, sustainable changes that make work smarter, faster and more effective every day.

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