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Introduction to Emotional Intelligence
Emotional intelligence helps you understand yourself and others so you can communicate, collaborate and lead more effectively.
In this course, you’ll explore how emotions influence behaviour, decision making and relationships at work. You’ll learn practical ways to manage your own responses, read emotional cues and build stronger, more positive connections.
2 Days
What to expect
Emotional intelligence plays a vital role in how you’re perceived by others and how effectively you work with them.
This course explores the science behind emotions and their impact on workplace behaviour, decision making and performance.
You will learn how to recognise and manage your own emotions, respond appropriately to others and use emotional awareness to navigate challenges and build better relationships.
Is this course for you
This course is designed for individuals who work with or through others to achieve outcomes. It is particularly suited to frontline staff, supervisors, team members, and technical professionals who want to increase their awareness of how emotions influence behaviour, communication, and relationships in the workplace.
This course is suited to individuals who want to:
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recognise and understand emotions in themselves and others
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manage emotional responses in workplace interactions
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improve communication and relationships through emotional awareness
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respond more effectively to people and situations at work
What you will explore
During this training course, you will develop emotional intelligence skills to better understand, manage and respond to emotions in the workplace. The course focuses on increasing self-awareness, recognising emotional cues in others and applying practical strategies that integrate emotion and logic to support effective decision-making, conflict resolution and constructive communication.
By the end of this training course, you should be able to:
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Understand the basis and drivers of emotion and their impact at work
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Increase awareness of emotions in yourself and others
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Integrate logic and emotion in decision making and conflict resolution
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Strengthen self-awareness and identify areas for emotional development
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Apply practical tools to manage emotions in yourself and others
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Encourage empathy and constructive communication across teams
Where this course can take you
Some conversations can change results, relationships and culture. This course, based on the award-winning Crucial Conversations for Mastering Dialogue framework, helps you handle high-stakes discussions with confidence and respect.
You will learn how to stay calm, speak honestly and listen openly so you can build trust, reach alignment and achieve stronger outcomes together.
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an investment in stronger contribution, better retention and a solid foundation for future talent.
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