(08) 9383 8000
Introduction to Emotional Intelligence
How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.
2 Days
Overview
The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.
Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace.
Who will benefit
Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.
Content
- EQ-i 2.0 diagnostic tool
- Logic vs emotion – who wins?
- Role and impact of emotion at work
- Managing self and others
- Understanding the source and impact of your emotions
- Strategies and tactics for managing emotions at work.
Learning Outcomes
You will learn to:
- Understand the basis and drivers of emotion
- Gain greater awareness of emotions and the impact of emotion on self and others
- Better integrate logic and emotions in decision making and conflict resolution
- Identify the true impact of emotion in the workplace
- Have a better understanding of personal emotional intelligence including strengths and possible development
- Develop a range of tools for dealing with emotion in others.
Program Requirements
Pre-work will be required prior to attendance on this course.
Optional/Additional Coaching Package:
Fees:
3 x 1 hour
| $900 | Non Member |
| $800 | Corporate / Professional Member |
What past course attendees say:
This program equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.
Lead with awareness, respect and inclusion
This course gives you practical insight into how neurodiverse team members experience the workplace and equips you with strategies to create an environment where everyone can thrive.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate.
How to intelligently deal with your emotions at work
