Overview
This program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.
The Frontline Leader program begins with you gaining access to a range of online resources prior to the face-to-face component through our blended learning approach. These resources offer opportunities for reflection on your current role and prepare you for the learning journey ahead.
The 5 days of face-to-face content is delivered in a very unique way. You will be on the move all week, learning in small groups, completing activities, case studies and simulations. All of which are designed to engage all learning styles and maximise your learning potential.
At the conclusion of your training, you also benefit from 3 x 1 hour coaching sessions.
Note: Individual coaching dates will be set between the participant and coach at the training program. Pre-work will be required prior to attendance on this program.
This course is also offered in Perth
Who Will Benefit
This program is suited to frontline leaders who are required to build a productive team and implement the processes, procedures and work practices required to achieve performance outcomes. Participants may come from any industry or sector.
Content
The program facilitators are highly experienced practitioners and learning professionals who understand the real world of work for supervisors and team leaders. Participants will be challenged to reflect on their own role and style and to explore ways they can significantly improve the performance of their work team.
Learning Outcomes
Participants should be able to:
- Identify strategies for better performance management and improved productivity
- Identify ways to positively influence workplace culture and develop a culture of continuous improvement
- Improve team performance and alignment
- Prioritise and plan workplace projects
- Improve customer service
- Enhance communication across all levels and build positive workplace relationships
- Identify relevant leadership principles in the workplace
- Gain the benefits from working with a diverse workforce.
Assessment
Program Fees and Assessment:
Fee includes the cost of assessment (12 units of competency) and 3 x 1 hour coaching sessions. Individual coaching dates will be set between the participant and coach at the training program.
Pre-work will be required prior to attendance on this program.
Qualification Pathway
Please click on the qualification link below for Qualification pathway information and total fees.
