Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across.

By expressing a view in an assertive, rather than aggressive or submissive manner, the receiver is more likely to be receptive and open to the issues being expressed.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Embracing change can be a challenge. We get caught between the desire to be positive and supportive of new ideas or initiatives and the anxiety of an unknown future. But the modern workplace is in a state of constant change so we need to develop skills, knowledge and mindsets that enable us to respond positively (and realistically) to the dynamic environment we all face. This program will help you frame the change environment, identify the emotions that will help and hinder your response to the change. It will equip you with the skills to respond and remind you of the core purpose of your role both now and into the future.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Dealing with a distressed or emotional person on the phone can be difficult, especially as you cannot read their body language or assess their environment. This three hour workshop is designed for those who would like to enhance their skills in dealing with distressed callers and handling calls sensitively. The workshop covers key concepts of crisis counselling for non-counsellors and provides a clear model for participants to follow, and from which to practise specific skills.

You may also be interested in the following programs:

177 Crisis Intervention - Responding to Challenging Behaviours

192 The Mental Wealth Series

This workshop aims to help participants explore possible situations that could occur in their workplaces where clients may display challenging, abusive or aggressive behaviour. The participants will learn to view behaviours as a reaction to internalised stress or trauma. The workshop will outline a three tier hierarchy of controls or interventions to prevent or minimise harm, damage and litigation.

The workshop also provides skills to deal with a workplace crisis in an objective and measured framework; harnessing calm assertive behaviour and good crisis communication.

You may also be interested in the following programs:

176 Crisis Intervention - Assisting Distressed Customers and Callers

192 The Mental Wealth Series

Crucial Conversations^® is a two day program that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your decisions with unity and commitment.

Clerical errors are costing your organisation.  Your brain sees what it expects to see, not what’s really there.  So it’s easy not to notice the mistake.  For each employee, tens of thousands of dollars can be lost every year from the actual cost of errors, plus the additional costs of tracking down and fixing those errors.

This new program enables you to read, check and transfer information accurately and quickly – and is proven to reduce errors by 50-60%

Resilience is a pre-requisite for anyone to survive in the modern world. Its importance is magnified when we are in high stress roles or environments where the pressure to perform is great, but the resources to achieve the outcome are missing. The second scenario where resilience is crucial is when things go wrong; your career derails, a major project goes astray or your organisation has a public or private disaster. In both cases we need practical, behaviourally based techniques to ride out the difficult times and respond with improved performance.

Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned. The focus is on you and what you will do to keep in touch with those important people around you. This program provides you with a range of communication techniques and strategies to become a more effective and confident communicator. With this understanding, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The program will also give you the opportunity to develop your own personal communication style and better understand the styles of others.

The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This program provides tips and tricks to be more efficient, effective and professional when communicating via email.

How many of us can confidently express an idea or know when a sentence is well written? Or even how to spell integrate – or is it intergrate? Here at last is a program designed to give you that confidence. If you begin sentences with and, but or can’t tell its from it’s, then this is the program for you!

This program gives answers to many of your questions about good English and shows you how to write and speak –correctly and confidently.

A regular challenge for every supervisor and manager is having a difficult conversation with a direct report, peer, boss, supplier or customer. These conversations can arise in a variety of situations including performance  management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This program aims to give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.

People do not work alone. In order to be successful in whatever field you enter you must be able to positively influence the people around you in order to gain cooperation, respect and support.

This program is designed to develop the personal insight necessary to work effectively with people, to avoid unnecessary conflict situations, to read people’s reactions and to modify your approach when appropriate. Maximise your ability to be viewed positively at work, and in all aspects of your life. Once you have grasped the basic concepts of what makes interpersonal communication work, you will find all of your relationships improving and your stress level dropping accordingly.

This package of services provides a comprehensive self-assessment, detailed personal development plan and one-on-one coaching to help you achieve your development goals. Individuals may be seeking to address particular weaknesses or to build on existing strengths to enhance their performance at work.

Every day at work we need to raise an issue, initiate change, make a request or respond to the demands of others. Each of these situations would benefit from having one or both parties being more skilful in the art of influencing and persuading. This program enhances your knowledge and skills, whether you are dealing with a colleague, customer or stakeholder.

Everyone is confronted by their own emotions and those of other people on a daily basis. How we manage these emotions can have a dramatic impact on the way we are perceived by others and on our effectiveness at getting things done with and through other people. By increasing our knowledge and intelligence around emotions, we will be better equipped to sense and respond in the workplace and at home.

The challenges we face at work are unprecedented and multiplying.  They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; and the constant need to do more with less.

These challenges are not insurmountable.  But sometimes we need a circuit breaker. Which is exactly what this seminar delivers!   Led by internationally best-selling author and mindfulness coach David Michie, this one day seminar will introduce you to a full range of mindfulness tools to suit people with a wide variety of temperaments and challenges.

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

This program helps participants to recognise the subtleties and differences of writing in an online environment and creating effective online documents such as web pages, email newsletters and PDF documents.

Decision making is at the heart of good management and leadership. It is often the defining characteristic of admired managers, yet it is largely misunderstood and rarely taught to practising or aspiring managers. This program explores a wide range of approaches to decision making in order to increase both awareness and skill to acquire judgment when you really need to make a good call.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

This program explores the skills required to create highly effective and engaging presentations and deliver them with confidence and style. The learning environment is comfortable, safe and fun with many opportunities to practice.

Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.

Stress has become such a major part of our lives to the point where it has reached epidemic proportions. It can determine the efficiency of both individuals and organisations. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively; a valuable asset in today’s busy world. It also helps us to understand ‘good’ and ‘bad’ stress.

This globally acclaimed verbal skills workshop trains you to organise your thoughts and ideas quickly for clear, concise, persuasive messages.

Over 200,000 people have benefited from this program around the world. Now you can have the same experience here in Perth.

Think on Your Feet® is a two day, international program that has run in Australia for over 20 years. Its focus is to build skills, knowledge and confidence in participants wanting to enhance their ability to communicate key messages.

We now know some amazing things about how our brain works best. By using this science-based evidence we can unleash the keys to personal productivity, effectiveness and efficiency. The Think Smart program will expose participants to a suite of techniques that will enable a significant jump in work output, work quality, personal wellness and balance, whilst at the same time reducing overall stress.

Managing time effectively is about doing relevant things efficiently. Participants will be provided with tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don’t. Managers and non-managers will gain more control of their workload.

This program outlines and reinforces the need for taking personal control over time and being responsible for the outcomes. You will develop the skills to recognise and balance your own and your teams time management to enhance performance and efficiency.

Many industries have a need for technical writers and editors. In this program you will learn through exercises and case studies how to write in a technical style that is both professional and user-friendly and how to structure a manual for maximum impact. The program shows you how to reach your target audience and how to present your documentation professionally.

Smart organisations and leaders will embrace uncertainty and turn it into a competitive advantage through the strategic use of innovation.

Through the latest research, case studies and activities, this practical program will equip participants with the vital skills and knowledge necessary to ensure that creative and innovative approaches become a natural way of thinking and doing within their organisation.

The true test of our effectiveness in the workplace is our ability to get things done. To implement the tasks we believe will have a positive impact on the organisation’s outcomes requires a disciplined approach, an appropriate culture and grit. During this program you will be provided with the tools and techniques, plus a hint of resilience, to get on and get things done.

This program is designed to provide managers with the skills and knowledge to implement and cope with change in the workplace. Such skills are essential for every manager given the rapid pace of change and the need to influence the process toward organisational outcomes.

Achievement of results in any organisation is through the individual achievements of its people. Managers need to take an active part in addressing and responding to specific opportunities to improve performance of their employees. This program will help participants develop the coaching skills to support and sustain improved performance by others.

Market forces place increased pressure on organisations to improve their products and services. To remain competitive in this environment, organisations must continually seek ways to improve all aspects of their business, including workplace relationships, processes, products and services. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).

Through case studies and activities, this practical program will equip participants with the vital skills and knowledge to ensure the quality and continuous improvement approach becomes a natural way of thinking.

This program describes the performance outcomes, skills and knowledge required to promote effective teamwork. It involves developing team plans to meet expected outcomes, leading the work team and proactively working with the management of the organisation. This program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives.

This program is designed to develop the personal insights necessary to lead, manage and interact with colleagues effectively and productively.

Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

Stakeholder engagement is integral to the success of all projects and major organisational change initiatives, regardless of the size of the project. Too often, relationships with stakeholders are managed in an informal or intuitive way. This casual approach to stakeholder engagement is one of the most common causes of project failure which could easily be prevented with better planning.

For any business department, team or group to work effectively, it is important to ensure that effective workplace relationships exist. This program differentiates between good relationships and effective relationships, and examines ways in which we can ensure this occurs in our workplace.

This program explores the role of leadership in building and creating effective workplace relationships through better communication, access to and communication of relevant information to ensure agreed outcomes are achieved.

Talent management is the mantra of many sophisticated organisations, however having talented people is not enough. People need development to ensure their full potential is realised. In addition to talented people, the other scarce commodity is time. We don’t have the time to allow our talented people to evolve slowly and develop over many years. The AIM WA Emerging Leaders Program (ELP) addresses both these dilemmas.

Exceptional program design incorporating diverse and engaging learning approaches, fully residential format, and an intensive focus on performance improvement is coupled with skilled facilitators and coaches. This approach assures the fast-track development of your future leaders. Participants can expect to be challenged and inspired, their organisations can expect new and applied insight into what it takes to perform at the highest level.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

This first class program is designed specifically for those people wanting to enhance their skills and knowledge to support a move into a more general management and leadership role. The content and facilitation style will broaden participants’ perspectives, have them gain a greater appreciation of the managerial role and provide practical techniques to improve their performance at work. Key topics such as strategy, leadership, risk management, continuous improvement and accounting are interwoven to encourage thinking beyond the day-to-day operational aspects of individual roles.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

This program is designed to further develop the essential aspects of the supervisor’s role and increase their ability to work at a higher supervisory level within an organisation. The program builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership and the changing role of supervisors.

Senior managers frequently ask for ‘the Business Case’ to support any recommendation for change. This program spells out a step-by-step approach to preparing an internal business case to increase the chances of your initiative being successful. The program is applicable to all levels as it will add increased rigour to internal decision making processes.

Leaders of the future must be able to identify how they are seen by their teams; if they don’t understand the perception of others, they will not be able to achieve the desired outcomes their workplace may require of them.

This program is designed to increase a leader’s influence on the people they lead. Before the program, participants will complete a 360° questionnaire and then examine the outcomes of this during the program. This enables participants to identify how others see them in their leadership role and examine ways to improve other’s perceptions of them in the workplace.

The program provides opportunity for participants to identify their own and their organisation’s values and the influencers a leader needs to move others around them. The effective communication skills a leader needs to achieve required organisational and team outcomes will also be explored.

Participants will also have access to optional one-on-one coaching sessions with one of the program facilitators
(3 x 1 hour sessions).

Understanding the dynamics and issues of leadership development benefits everyone who holds a leadership position in their organisation. This program draws on some of the most up-to-date research on leadership worldwide and focuses on the practical application of leadership principles.

Tomorrow’s leader must have a clear understanding of themselves before they can understand or lead others. This program is designed to help individuals strengthen their current level of self-awareness and create pathways for
self-actualisation, realising that how they think, the perceptions they carry and the decisions they make are the result of personal paradigms. It will also enable individuals to create a leadership self-development plan for the future.

Participants will also have access to optional one-on-one coaching sessions with one of the program facilitators
(3 x 1 hour sessions).

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

This program centres around the fact that we now work in the most diverse workplaces in our history. The emerging leaders of today need the ability to identify, analyse and engage with people from a variety of backgrounds so they can maximise the benefits of such diversity and achieve the outcomes required in their teams.

The key component in effective performance management is communication. Communication between all levels of responsibilities is required for people to identify how their role fits into the organisation’s direction. Using contemporary case studies, this program challenges participants to make managing performance beneficial to both employer and employee.

This program provides an overview of managing a project for those involved in low value, low risk projects. The content includes a conceptual understanding of the four phases of project management – initiation, development, implementation and finalisation.

A practical activity provides an opportunity for participants to practice the concepts and language of project management.

An understanding of the team skills vital to project success forms an integral part of the program.

Different organisational designs mean that people are increasingly reliant on other people who do not report to them to get their jobs done. These people could be within the same organisation, or they could be contractors, suppliers, Government agencies or even customers. During this program, participants will be exposed to a range of skills that will improve their chances of stakeholder engagement and positive outcomes from people over whom they have no direct authority.

Why would any boss encourage their staff to attend a program on managing up? The answer lies in the benefits that  accrue from having staff who consider their bosses needs and their preferred style of operating. Staff who know how to manage up, know what’s important to their supervisor, they know how to present information in a way that aligns with the managers way of operating and they know how not to waste their manager’s time. They also know how to manage the moods and emotions of the manager who is under pressure.

In-house mentoring is increasingly seen as an important part of the mix for the development of staff within organisations.

The role that can be played by senior staff, technical experts or trusted individuals to support the development, particularly that of younger staff, is very significant. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.

Supervisors who attend this popular and fundamental training program become much more effective and productive in their role. They also have fewer problems within their workplace because they are sensitive to what motivates their staff, are better at solving problems and have improved leadership skills.

Effective introductory training enables supervisors to reach their optimum level of effectiveness faster than those who simply learn on-the-job or are ‘thrown in at the deep end’. This program explores the relationships between supervisor and worker. It shows group or team leaders the functions of effective groups or teams and how to weld together concerns of task, team and individual to achieve identified objectives.

Planning at the organisational level sets the direction and influences activities at the team and individual level. Effective development and implementation of an operational plan can contribute towards better performance and improved processes and production within an organisation. Sound planning is essential if an organisation is to reach its desired goals and the implementation of that plan is an important key to success. Other important byproducts of the planning process are increased customer satisfaction and the capacity to manage change more effectively.

As managers strive for increased productivity, profit, growth and better customer service, their success depends on achieving maximum and continuing commitment from their staff. The way staff are treated tends to be the way ‘they’ treat their customers!

The increased pace of life in the workplace and at home is placing mounting pressure on workers. To thrive in this environment, it is important to recognise that identifying the real priorities in our work life requires altering attitudes and thinking patterns.

This practical program aims to equip participants with the skills and knowledge necessary to face choosing and setting priorities head-on.

This highly practical and interactive program will provide participants with a clear framework to prepare a successful strategic business plan and to tailor it to the needs of their organisation or business unit. The program examines the key strategic business areas that a successful plan must consider, plus take into account equally important issues such as core values, purpose and mission statements.

In a world flooded with data, wicked problems and ambiguity, leaders need frameworks to guide their decision-making.

This short, executive level program aims to help you understand the various decision scenarios you will have to deal with and equip you with the ability to use appropriate data and decision tools to tackle, with confidence, the decision complexity you face as a leader.

You will be exposed to a range of tools and techniques to frame your decision-making on complex, multi-criteria decisions. Using a series of mini, public sector scenarios, you will be able to unpack the techniques and then apply the principles to your own environments.

The first 90 days represents a critical time in a new role. It can set you up for success or derail your career. This short, intensive program will shine a spotlight on the key tasks, networks and approaches that will increase your chances of success.

• 5 days face-to-face learning
• 3 months learning experience
• 12 months learning journey
• Leading to a Certificate IV or Diploma of Leadership and Management

This intensive program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.

The Frontline Leader - Intensive Program begins with participants gaining access to a range of online resources, prior to the face-to-face component. These resources set up the program content, offer opportunities for reflection on their current role and prepare them for the whole program.

The 5 days of face-to-face content is delivered in a very different way. You will be on the move all week, learning in small groups, completing activities, case studies and simulations and using a variety of blended learning technologies. All of which are designed to engage all learning styles and maximise your learning potential.

Following the face-to-face session, participants benefit from 3 x 1 hour coaching sessions on Skype or by phone.  These can be used to reinforce the learning or support your progress towards gaining the Nationally Recognised qualification.

Still more online resources become available after the program as you embark on your assessment to demonstrate your application of the learning in your workplace.

This program is designed to improve and develop the management style and skills of new managers or others in line for management responsibilities. It offers a unique opportunity to explore the fundamentals of self-management and managing the performance of others. It covers a range of people management skills and introduces participants to practical tools and strategies. Additional to the core interpersonal skills, the program also covers managing performance, conflict and change.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

The increasing number of women in frontline, mid-level and senior leadership roles has highlighted the unique talents and expertise women bring to these roles. Harnessing this talent and expertise through a focused professional development experience is the purpose of this program. The professional development is aimed at demonstrating high performance in the workplace, career planning and managing the multifaceted roles of women.

Participants will be guided through contemporary ideas on leadership, career planning, negotiation and management. They will also develop a greater understanding of themselves and their impact on others. They will learn how to overcome barriers that can exist in the workplace that may hinder professional growth.

Spread over four weeks, participants will have the opportunity to try out new skills, apply new knowledge and then reflect on their success.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

You may also be interested in program 154 Women in Leadership - What Organisations Can Do.

The Filling the Pool research identified specific actions that could be taken by Governments, organisations and women to increase the participation and rates of progression of female leaders in decision making and influencing roles to address the current imbalance. This program focuses on the actions that organisations can take.

You may also be interested in program 144 Women in Leadership - What Women Can Do.

This program takes participants through the essential elements of being a leader in a workplace environment. In particular, it focuses on creating an understanding of the role of the leader in a modern organisation.

Participants will also explore aspects of leadership that relate to leading teams and individuals, such as flexibility and the capacity to apply a range of leadership styles to suit each situation. This program not only builds awareness of this need but also begins the skill building process that helps create flexibility in leadership. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.

This program is designed to provide managers with the skills and knowledge to implement change in the workplace through the creation of successful business plans. Such skills are essential for every manager given the rapid pace of change and the need to influence the process toward organisational outcomes.