Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across.

By expressing a view in an assertive, rather than aggressive or submissive manner, the receiver is more likely to be receptive and open to the issues being expressed.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Embracing change can be a challenge. We get caught between the desire to be positive and supportive of new ideas or initiatives and the anxiety of an unknown future. But the modern workplace is in a state of constant change so we need to develop skills, knowledge and mindsets that enable us to respond positively (and realistically) to the dynamic environment we all face. This program will help you frame the change environment, identify the emotions that will help and hinder your response to the change. It will equip you with the skills to respond and remind you of the core purpose of your role both now and into the future.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Dealing with a distressed or emotional person on the phone can be difficult, especially as you cannot read their body language or assess their environment. This three hour workshop is designed for those who would like to enhance their skills in dealing with distressed callers and handling calls sensitively. The workshop covers key concepts of crisis counselling for non-counsellors and provides a clear model for participants to follow, and from which to practise specific skills.

You may also be interested in the following programs:

177 Crisis Intervention - Responding to Challenging Behaviours

192 The Mental Wealth Series

This workshop aims to help participants explore possible situations that could occur in their workplaces where clients may display challenging, abusive or aggressive behaviour. The participants will learn to view behaviours as a reaction to internalised stress or trauma. The workshop will outline a three tier hierarchy of controls or interventions to prevent or minimise harm, damage and litigation.

The workshop also provides skills to deal with a workplace crisis in an objective and measured framework; harnessing calm assertive behaviour and good crisis communication.

You may also be interested in the following programs:

176 Crisis Intervention - Assisting Distressed Customers and Callers

192 The Mental Wealth Series

Crucial Conversations^® is a two day program that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your decisions with unity and commitment.

Clerical errors are costing your organisation.  Your brain sees what it expects to see, not what’s really there.  So it’s easy not to notice the mistake.  For each employee, tens of thousands of dollars can be lost every year from the actual cost of errors, plus the additional costs of tracking down and fixing those errors.

This new program enables you to read, check and transfer information accurately and quickly – and is proven to reduce errors by 50-60%

Resilience is a pre-requisite for anyone to survive in the modern world. Its importance is magnified when we are in high stress roles or environments where the pressure to perform is great, but the resources to achieve the outcome are missing. The second scenario where resilience is crucial is when things go wrong; your career derails, a major project goes astray or your organisation has a public or private disaster. In both cases we need practical, behaviourally based techniques to ride out the difficult times and respond with improved performance.

Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned. The focus is on you and what you will do to keep in touch with those important people around you. This program provides you with a range of communication techniques and strategies to become a more effective and confident communicator. With this understanding, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The program will also give you the opportunity to develop your own personal communication style and better understand the styles of others.

The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This program provides tips and tricks to be more efficient, effective and professional when communicating via email.

How many of us can confidently express an idea or know when a sentence is well written? Or even how to spell integrate – or is it intergrate? Here at last is a program designed to give you that confidence. If you begin sentences with and, but or can’t tell its from it’s, then this is the program for you!

This program gives answers to many of your questions about good English and shows you how to write and speak –correctly and confidently.

A regular challenge for every supervisor and manager is having a difficult conversation with a direct report, peer, boss, supplier or customer. These conversations can arise in a variety of situations including performance  management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This program aims to give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.

People do not work alone. In order to be successful in whatever field you enter you must be able to positively influence the people around you in order to gain cooperation, respect and support.

This program is designed to develop the personal insight necessary to work effectively with people, to avoid unnecessary conflict situations, to read people’s reactions and to modify your approach when appropriate. Maximise your ability to be viewed positively at work, and in all aspects of your life. Once you have grasped the basic concepts of what makes interpersonal communication work, you will find all of your relationships improving and your stress level dropping accordingly.

This package of services provides a comprehensive self-assessment, detailed personal development plan and one-on-one coaching to help you achieve your development goals. Individuals may be seeking to address particular weaknesses or to build on existing strengths to enhance their performance at work.

Every day at work we need to raise an issue, initiate change, make a request or respond to the demands of others. Each of these situations would benefit from having one or both parties being more skilful in the art of influencing and persuading. This program enhances your knowledge and skills, whether you are dealing with a colleague, customer or stakeholder.

Everyone is confronted by their own emotions and those of other people on a daily basis. How we manage these emotions can have a dramatic impact on the way we are perceived by others and on our effectiveness at getting things done with and through other people. By increasing our knowledge and intelligence around emotions, we will be better equipped to sense and respond in the workplace and at home.

The challenges we face at work are unprecedented and multiplying.  They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; and the constant need to do more with less.

These challenges are not insurmountable.  But sometimes we need a circuit breaker. Which is exactly what this seminar delivers!   Led by internationally best-selling author and mindfulness coach David Michie, this one day seminar will introduce you to a full range of mindfulness tools to suit people with a wide variety of temperaments and challenges.

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

This program helps participants to recognise the subtleties and differences of writing in an online environment and creating effective online documents such as web pages, email newsletters and PDF documents.

Decision making is at the heart of good management and leadership. It is often the defining characteristic of admired managers, yet it is largely misunderstood and rarely taught to practising or aspiring managers. This program explores a wide range of approaches to decision making in order to increase both awareness and skill to acquire judgment when you really need to make a good call.