This program explores the skills required to create highly effective and engaging presentations and deliver them with confidence and style. The learning environment is comfortable, safe and fun with many opportunities to practice.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

This workshop aims to help participants explore possible situations that could occur in their workplaces where clients may display challenging, abusive or aggressive behaviour. The participants will learn to view behaviours as a reaction to internalised stress or trauma. The workshop will outline a three tier hierarchy of controls or interventions to prevent or minimise harm, damage and litigation.

The workshop also provides skills to deal with a workplace crisis in an objective and measured framework; harnessing calm assertive behaviour and good crisis communication.

You may also be interested in the following programs:

176 Crisis Intervention - Assisting Distressed Customers and Callers

192 The Mental Wealth Series

This program outlines and reinforces the need for taking personal control over time and being responsible for the outcomes. You will develop the skills to recognise and balance your own and your teams time management to enhance performance and efficiency.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

This globally acclaimed verbal skills workshop trains you to organise your thoughts and ideas quickly for clear, concise, persuasive messages.

Over 200,000 people have benefited from this program around the world. Now you can have the same experience here in Perth.

Think on Your Feet® is a two day, international program that has run in Australia for over 20 years. Its focus is to build skills, knowledge and confidence in participants wanting to enhance their ability to communicate key messages.

Dealing with a distressed or emotional person on the phone can be difficult, especially as you cannot read their body language or assess their environment. This three hour workshop is designed for those who would like to enhance their skills in dealing with distressed callers and handling calls sensitively. The workshop covers key concepts of crisis counselling for non-counsellors and provides a clear model for participants to follow, and from which to practise specific skills.

You may also be interested in the following programs:

177 Crisis Intervention - Responding to Challenging Behaviours

192 The Mental Wealth Series

A regular challenge for every supervisor and manager is having a difficult conversation with a direct report, peer, boss, supplier or customer. These conversations can arise in a variety of situations including performance  management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This program aims to give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.

Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.

People do not work alone. In order to be successful in whatever field you enter you must be able to positively influence the people around you in order to gain cooperation, respect and support.

This program is designed to develop the personal insight necessary to work effectively with people, to avoid unnecessary conflict situations, to read people’s reactions and to modify your approach when appropriate. Maximise your ability to be viewed positively at work, and in all aspects of your life. Once you have grasped the basic concepts of what makes interpersonal communication work, you will find all of your relationships improving and your stress level dropping accordingly.

Stress has become such a major part of our lives to the point where it has reached epidemic proportions. It can determine the efficiency of both individuals and organisations. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively; a valuable asset in today’s busy world. It also helps us to understand ‘good’ and ‘bad’ stress.

Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned. The focus is on you and what you will do to keep in touch with those important people around you. This program provides you with a range of communication techniques and strategies to become a more effective and confident communicator. With this understanding, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The program will also give you the opportunity to develop your own personal communication style and better understand the styles of others.

Managing time effectively is about doing relevant things efficiently. Participants will be provided with tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don’t. Managers and non-managers will gain more control of their workload.

This program explores the skills required to create highly effective and engaging presentations and deliver them with confidence and style. The learning environment is comfortable, safe and fun with many opportunities to practice.

This package of services provides a comprehensive self-assessment, detailed personal development plan and one-on-one coaching to help you achieve your development goals. Individuals may be seeking to address particular weaknesses or to build on existing strengths to enhance their performance at work.

This program outlines and reinforces the need for taking personal control over time and being responsible for the outcomes. You will develop the skills to recognise and balance your own and your teams time management to enhance performance and efficiency.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

Everyone is confronted by their own emotions and those of other people on a daily basis. How we manage these emotions can have a dramatic impact on the way we are perceived by others and on our effectiveness at getting things done with and through other people. By increasing our knowledge and intelligence around emotions, we will be better equipped to sense and respond in the workplace and at home.

Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned. The focus is on you and what you will do to keep in touch with those important people around you. This program provides you with a range of communication techniques and strategies to become a more effective and confident communicator. With this understanding, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The program will also give you the opportunity to develop your own personal communication style and better understand the styles of others.

Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across.

By expressing a view in an assertive, rather than aggressive or submissive manner, the receiver is more likely to be receptive and open to the issues being expressed.

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

Many industries have a need for technical writers and editors. In this program you will learn through exercises and case studies how to write in a technical style that is both professional and user-friendly and how to structure a manual for maximum impact. The program shows you how to reach your target audience and how to present your documentation professionally.

This program explores the skills required to create highly effective and engaging presentations and deliver them with confidence and style. The learning environment is comfortable, safe and fun with many opportunities to practice.

This program outlines and reinforces the need for taking personal control over time and being responsible for the outcomes. You will develop the skills to recognise and balance your own and your teams time management to enhance performance and efficiency.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Decision making is at the heart of good management and leadership. It is often the defining characteristic of admired managers, yet it is largely misunderstood and rarely taught to practising or aspiring managers. This program explores a wide range of approaches to decision making in order to increase both awareness and skill to acquire judgment when you really need to make a good call.

Resilience is a pre-requisite for anyone to survive in the modern world. Its importance is magnified when we are in high stress roles or environments where the pressure to perform is great, but the resources to achieve the outcome are missing. The second scenario where resilience is crucial is when things go wrong; your career derails, a major project goes astray or your organisation has a public or private disaster. In both cases we need practical, behaviourally based techniques to ride out the difficult times and respond with improved performance.

The challenges we face at work are unprecedented and multiplying.  They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; and the constant need to do more with less.

These challenges are not insurmountable.  But sometimes we need a circuit breaker. Which is exactly what this seminar delivers!   Led by internationally best-selling author and mindfulness coach David Michie, this one day seminar will introduce you to a full range of mindfulness tools to suit people with a wide variety of temperaments and challenges.

People do not work alone. In order to be successful in whatever field you enter you must be able to positively influence the people around you in order to gain cooperation, respect and support.

This program is designed to develop the personal insight necessary to work effectively with people, to avoid unnecessary conflict situations, to read people’s reactions and to modify your approach when appropriate. Maximise your ability to be viewed positively at work, and in all aspects of your life. Once you have grasped the basic concepts of what makes interpersonal communication work, you will find all of your relationships improving and your stress level dropping accordingly.

A regular challenge for every supervisor and manager is having a difficult conversation with a direct report, peer, boss, supplier or customer. These conversations can arise in a variety of situations including performance  management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This program aims to give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.

Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.