Management and Leadership

Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

Supporting your Higher Education.  Writing at an academic level does not come naturally to many of us; it is a learned skill.

This practical and interactive program is for people who prepare, check or process documentation as part of their day-to-day work. Learn how to develop a mindset to deliver the right message, at the right time and in the right way with your written communication.

Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skills to clearly express their views in a confident manner whilst at the same time, being more receptive and open to concerns conveyed by others. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

Baby Boomers, Generation X's, Millennials, Centennials... This program will explore the similarities and differences these generational groups exhibit and provide effective communication strategies for those who want to improve their communication across a wide range of generations.

Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.

This program provides a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.  It uses video, group discussions, skills practice and real-life application to make the program both enjoyable and engaging.

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. This Perth based program provides staff training across a range of communication techniques including interpersonal skills, verbal and non-verbal strategies to become a more effective and confident communicator in the workplace.

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short program you will be exposed to useful tips and tricks to improve your communication.

This program provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This program provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This Perth based training course is geared to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret peoples' reactions and modify your own style when appropriate. This short course helps you learn how to improve interpersonal skills that are fundamental to strengthening relationships at work and beyond. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

The challenges we face at work are unprecedented and multiplying. They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; and the constant need to do more with less.

These challenges are not insurmountable. But sometimes we need a circuit breaker. Which is exactly what this program delivers! Led by internationally best-selling author and mindfulness coach David Michie, you will be introduced to a full range of mindfulness tools.

AIM WA is pleased to partner with The Pacific Institute® to deliver this globally renowned program aimed at creating mindsets that increase thinking flexibility, enable change and generate high performance. The program has been delivered to 6.5 million people in 60 countries.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully.

Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This program explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The program will also explore how to enhance your online brand.

Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training program teaches you how to plan, organise and structure your writing to effectively reach your target audience. This short course covers a range of topics including writing better emails and memos. Professional Business Writing will help you learn how to write with impact. It will show you how to adopt persuasive business writing skills and develop habits that will improve your overall professional business writing practices.

Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

Learn the skills you need to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This Perth based training course will teach you to employ strategies to stay cool under pressure and help you learn the techniques to structure communications which are suited to any situation, enabling you to articulate and deliver your message clearly and concisely.

Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This program reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

A non-accredited professional development program, the mini MBA provides a helicopter view or snapshot of key Master of Business Administration learnings.

The MBA has an iconic brand. It signals executive and general management level, high potentials, and those aspiring to take a leadership role in the future.

Professional development at this level requires participants to understand complexity, to analyse, synthesise and interpret information, before applying the knowledge and expertise to their real world circumstances. But not everyone is able to commit to several years of study to achieve the formal qualification. They want to start their journey and begin the in-depth process of acquiring the traits of leaders they admire.

The mini MBA is not a degree, so you may be asking how a mini MBA will benefit you? Completing the mini MBA means you can take the next steps in enhancing your career progression, adding the mini MBA to your resume.

The mini MBA is run online and aimed to support you with your professional development plan and achieving your goals.

A non-accredited professional development course, the mini MBA provides a helicopter view or snapshot of key Master of Business Administration learnings.  

The MBA has an iconic brand that is typically associated with people from private, for profit organisations. In reality the learnings from this course are equally relevant to those from State and Local Government. The content has been tailored to align to the unique challenges faced by public sector organisations whilst being true to the integrity of typical MBA content.

Participants who will benefit most will be from executive and general management levels, high potentials, and those aspiring to take a leadership role in the future.

Professional development at this level requires participants to understand complexity, and to analyse, synthesise and interpret information, before applying the knowledge and expertise to their real world circumstances.

But not everyone is able to commit to several years of study to achieve the formal qualification. They want to start their journey and begin the in-depth process of acquiring the traits of leaders they admire.

The AIM WA mini MBA for State and Local Government is designed specifically to meet these needs in Public sector organisations.

Change is a constant in today's organisations. This program is designed to provide managers with the skills and knowledge to implement and cope with change at the individual, group and organisational levels. The forces provoking change both within and outside organisations are also reviewed as are the causes of resistance to the change agenda.

People are an organisation's greatest asset! Their managers' need to take an active part in addressing and responding to specific opportunities to improve behaviours of their employees and thus the performance of their organisation. This program will help participants develop the coaching skills to support and sustain improved performance by others.

This program seeks to focus on the positive aspects of building a workplace culture that values respect, dignity and the rights of all employees.

Learning how to manage people at work effectively is crucial in optimizing your performance as a professional. This Perth based training course will give you the tools to manage staff efficiently and effectively, and nurture your growth to become a better leader and manager in your field. Participants will have the opportunity to identify and practice the keys to being a good manager, including skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

The Emerging Leaders Program (ELP) has exceptional program design incorporating diverse and exciting learning approaches. Fully residential, it puts an intensive focus on performance improvement. This approach coupled with skilled facilitators and coaches ensures the fast-track development of future leaders. Participants can expect to be challenged and inspired to perform at the highest level.

Western Australia's most enduring and respected development program for technical professionals and corporate executives. The Perth based Executive Development Course (EDCO) is essential for building management and leadership capability, particularly for executives moving into a general management role. The EDCO has been an essential component of the career progression for thousands of executives over the past 30+ years, and is regarded by many as the best leadership development program in the market.

People who have good ideas, change initiatives, proposals or recommendations they want to sell to senior management need to be equipped with a solid business case. Discover the key components that make up a business case and learn the step-by-step process to increase your chances of success.

In order to increase their impact, leaders must understand and influence the people with whom they work and inevitably lead. Before the program, participants will conduct a 360° questionnaire and then examine the outcomes of this during the program. This enables participants to identify how others see them in their leadership role, and examine ways to improve other's perceptions of them.

You need to understand yourself as a leader before you can understand or lead others. This program draws on some of the most up-to-date research on leadership world-wide and focuses on the practical application of leadership skills and principles.

Being an introvert need not be a hindrance to achieving success as a leader. Explore the essential characteristics of a leader and learn how you can build on your unique strengths and build your confidence as a leader within your workplace. The program may also assist those who provide support, coaching or mentoring to others who aspire to a leadership role.

This program will examine the leadership mindset and give participants the confidence to step forward and take responsibility for existing and new challenges.

Virtual teams are an essential part of today's workforce. More than ever, people are using technology to work anywhere, anytime. Whilst there are big benefits to a virtual workplace, there can be big challenges too.

Organisations often require knowledge and skills of specialists who don't work directly for them and the workings of this relationship can have a big impact on the outcomes achieved. Learn a range of skills on how to engage stakeholders and increase the likelihood of positive outcomes.

This program will encourage you to look to the future to establish and plan your long term goals. A strategic business plan will help participants to keep day-to-day decisions aligned with their long term goals.

Learning how to be a good manager is critical for individuals who are new to leadership positions. This Perth based course is designed to help all emerging leaders, especially new managers or team leaders, to improve and develop their management skills and optimise their performance. With a blended learning approach, a coaching facilitation style of classes and online learning, this course offers a unique opportunity to explore effective people management, self-management and managing the performance of others. It introduces participants to the practical tools, strategies and skills needed to succeed as a leader in the management role.

The Women in Leadership program is aimed at demonstrating high performance in the workplace, career planning and managing the multifaceted roles of women.

In today's rapidly changing business world, people are increasingly required to justify their business decisions. This highly practical and interactive program will provide participants with a clear framework to prepare a successful business plan and tailor it to the needs of the organisation and business unit.

A mentally healthy workplace involves managers with the skills and confidence to address mental health in the workplace. People managers have a key role to play through minimising stress and other hazards, noticing warning signs, initiating conversations and providing appropriate support.

Innovation is an over-used word in modern organisations yet it remains an important ingredient of a successful team. This program adopts a practical perspective and explores ways to embed innovation into the culture of the team.

Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Most of us work in teams; this program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives. Performance outcomes, the skills and knowledge required to promote teamwork and the development of team plans are discussed and modelled through case studies and simulation exercises.

Customers get distressed and emotional for a variety of reasons but how you respond can make a difference to how that customer feels. This three hour workshop will assist you on how to handle distressed and emotional customers and how to handle those conversations sensitively.

It can be difficult to know how to respond constructively when faced with people who display challenging, abusive or aggressive behaviour. This three hour workshop will help to explore the reason behind the challenging behaviour and in doing so, provide the skills to deal with it in an objective way.

In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this program will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

"When all is said and done, more will be said than done". Unfortunately, this adage describes many workplaces. This program seeks to counter this notion by skilling participants with practical skills and energy to complete tasks, meet targets and get on with the next project.

Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

This program builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership, the changing role of supervisors, leading team meetings, managing workplace relations and implementing change. Attendance will enable a supervisor to maximise their own potential and that of their staff.

Having an approach to risk management is never enough. Implementing the strategy and embedding it in the day-to-day activities of all staff is key to reducing the hazards and engaging employees.

Most people agree that diversity is a good thing for a workplace. However, few recognise that it can be more demanding to manage such a group of people and to realise the full benefits from diverse thinking and perspectives. Increase your toolkit of leadership skills for thriving on diversity through attendance on this program.

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

Project management has become a critical managerial competency. For those involved in low value, low risk projects, this very practical program provides an understanding of the four phases of project management - initiation, development, implementation and finalisation.

Learning how to be a good supervisor is critical for individuals to reach optimum effectiveness faster and avoid feeling like they’ve been ‘thrown in the deep end’. This Perth based introductory supervisor training program shows new leaders the functions of leading effective groups or teams. ‘New Supervisor’ helps develop the skills and techniques required to set the foundations for efficient communication and effective relations between supervisor and staff. The learning outcomes of this program have applications across all industries, including; construction, safety, mining, hospitality, government and more. Welding together concerns of task, team and individuals, this program will ensure participants perform at the highest level on site or in the office.

If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is an important key to success. Participants will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

This practical program equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.

WHS incidents can range from minor non-compliance to catastrophic injury or death. It is therefore essential that organisations adopt a systematic approach to investigation of incidents and introduce measures to minimise or respond appropriately to future incidents.

This AIM WA/Lifeline WA program provides practical skills and knowledge for your frontline supervisors to respond appropriately to a staff member who is suffering a mental illness in the best interest of both the employee and the organisation.

Safety and Health Representatives need to confidently and competently engage everyone in meaningful communication about the risks and remedies for incidents and injuries in the workplace. To be recognised by WorkSafe, participants attending this program MUST be a Safety Representative. A 'representative' means a Safety and Health Representative duly elected in accordance with the OSH act.

Every manager wants to develop the 'right' Work Health and Safety (WHS) culture for their business but many struggle to describe what that culture would actually look like. This program is designed to provide an introduction to the process of shaping the culture of an organisation which forms a critical part of ensuring excellent WHS performance and the ongoing viability of your business.

Stress can be good, helping us to improve performance however 'distress' is counterproductive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively.

One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly interactive learning approach. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.

People are becoming aware of their responsibility as managers for the safety and health of their staff or people who may be contracted into their workplace. Each manager now is required to not only identify the OHS/WHS issues relating to their workplace, but also understand the legislation that pertains to their organisation and the implications if this is not adhered to.

Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.

An effective OHS system is essential in any organisation to support promotion of a safer working environment. This program will explore how to implement, maintain and monitor an effective OHS system within the workplace.

Agile is one of the most misunderstood approaches to project management. Far from being a loose, free-for-all, it is a disciplined approach to managing projects where the final end point is not known at the beginning.

This program is a broad and deep exploration of the ten project management knowledge areas and covers essential tools and techniques that address all of the project life cycle, including dealing with risks, issues and changes. It will explain the work breakdown structure that enables the schedule, budget and human resources to be identified and tracked throughout the project.

Every manager and supervisor needs to be constantly looking for ways they can improve. Often, there is considerable scope for improvement in the processes that govern everyday work. This program will help you identify and implement those process improvements.

This program gets to the heart of ensuring the contract delivers on the promise and any variations are tackled promptly and skilfully. It also takes participants through the process of closing-out a contract in a manner that is prudent and compliant.

Understanding the legal position and the most significant risks within a contract can help offset the exposure of an organisation to losses in people, time, money and reputation. This program reveals the most important aspects of the law as it relates to contracts, as well as providing tools for identifying and classifying risks.

This program examines the early stages of setting up a contract. It helps prepare participants for the phases of establishing, planning and procuring the necessary elements to increase the likelihood of the contract achieving its objectives.

Whilst aimed at Auditors, this program provides the skills for anyone to assess the way they do business, evaluate whether it is working for them, and determine ways of doing it better. It provides the knowledge and competencies for internal and external auditors from 'what is an audit?' through to practical operational improvements as a direct consequence of the audit.

After attending Internal and External Auditor Training, this program will provide you with a higher level of skills to operate as a lead auditor within your organisation.

Explore the five principles of Lean which will help improve processes and operations through the reduction and elimination of waste within your organisation.

This program takes away the confusion of choosing between conflicting approaches by covering all the core business improvement methodologies. It provides, amongst others, the fundamentals of Lean, Six Sigma and business process management with the added key focus on which tool or methodology to apply to which business problem.

Process mapping knowledge and skills enable you to analyse and continuously improve the operations within your organisation. This program provides a snapshot of this valuable business improvement technique.

If you are asking questions about 'how to manage a project successfully, best ways to manage a project or what tools can I use for project management', this program is your answer. Aimed at those who are new to project management, this Perth based short course is ideal as it will introduce you to the ten project management knowledge areas and the project lifecycle. With applications across all industries including construction, civil, safety, mining, food, Government and more, this training program is the perfect introduction to project management fundamentals on-site or in the office.

If you haven't assessed the risk - you are taking it! Risk management is essential for good management practice. This practical guide to risk management will provide managers with effective skills and tools to enable them to identify, analyse, evaluate and manage risks.

Six Sigma Fundamentals is the first stage on your Six Sigma journey. Participants explore the well regarded DMAIC (Define, Measure, Analyse, Improve and Control) philosophy, and the essentials of continuous improvement.

This program extends the learning from the Applied Project Management program to dimensions of governance, cost control, variations and the performance of people on the project.

Developing healthy relationships with clients and stakeholders are fundamental in running a successful sales strategy within an organisation. This program covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.

This program focuses on the existing customer experience and where the current experience may be failing its customer's needs. It will look at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.

Identify, evaluate and review your marketing opportunities to align your marketing strategy with the broader organisation strategy. During this program you’ll learn the essential elements of preparing and implementing your marketing strategy.

Communication by managers within an organisation should be guided by the real needs of stakeholders. This program explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

First impressions do really count. Discover what great customer service looks like in order to make this a positive impression every time. The program covers both external and internal customers and will also offer practical steps on how to handle difficult customers.

Discover the essential principles of selling and remove the fear of being high pressure or manipulative. This program is ideal for people who are new to selling or who consider themselves as 'non-salespeople'.

Organisations that deliver exemplary customer service are well led. Their service culture is guided by leaders who set expectations, role model appropriate behaviours and monitor service delivery. Help your service leaders deliver the service promise through skills learned on this program.

Success in a sales management role includes both meeting sales targets and building a strong team capable of creating long term relationships with clients. You will explore both dimensions during this intensive program.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully.

Online activity including business has exploded in the last few years. The subtleties and differences of writing in an online environment are analysed and discussed in this program. As a result participants will be enabled to create effective online documents such as Web pages, electronic newsletters and PDF documents.

‘Nothing happens until a sale is made’ is an old mantra that highlights the need to have highly skilled sales and business development professionals representing your organisation. Over three days, participants are exposed to the essential prerequisites to succeed in a sales role.

This program is designed for those who have had little or no exposure to accounting concepts and want to gain an introductory level of financial awareness. Obtain a greater understanding of profit and loss statements, balance sheets and cash flow to improve communication with finance specialists.

If you are seeking to build your financial acumen and would like to integrate financial information into your decision making, this program is for you. Participants will learn how to link financial objectives to company strategies, interpret financial data to make better decisions and communicate and engage with others to improve business performance.

Every manager needs to operate within a budget. Participants will examine a variety of approaches for developing a budget and monitoring their performance against an agreed business plan.

Sourcing, building and retraining talent requires the implementation of a comprehensive talent development strategy. This program explores the essential elements required in most successful talent development plans.

This program will expose you to models and frameworks which are an essential toolkit for all coaches. The program is interactive and practical, giving participants the skills that can be applied immediately back in the workplace.

For those seeking greater expertise in the area of Coaching, this program offers advanced skills development. You will be challenged in a variety of coaching scenarios with various clients.

Developing an Eye for Acuraccy... Did you spot the error? To enable you to get it right first time, every time, this program is proven to reduce errors by 50-60% by showing you how to read, check and transfer information accurately and quickly.

A skilful facilitator can significantly improve the engagement and outcomes of group processes. During this program you'll be exposed to many different techniques to manage a variety of settings, issues and personalities.

For those who need an understanding of finance in order to make sound commercial decisions. Participants will learn how to improve budgeting processes within their team, explore tax implications of business structures and learn how to ask insightful questions about the organisation's finances.

For those needing to use financial tools to support business planning, this program will explore the different finance variables that have to be taken into account when preparing predictive models for organisations or major projects. Participants will work through a series of case studies to demonstrate some of the most useful methods for forecasting and identifying potential scenarios which can be used to determine the optimum cost for financing your business.

The status and range of responsibilities of the human resource management function have increased substantially in recent years. The effective human resource specialist needs to be a skilled practitioner, counsellor, negotiator and adviser. This program will highlight the skills and knowledge which must be acquired by human resource professionals or staff with those responsibilities.

The high cost of making the wrong selection decision makes this an important program for managers and human resource professionals. No organisation can afford to enter the recruitment cycle without trained staff who are aware of the necessary skills and knowledge to make a successful selection decision.

A thorough understanding of employment law is essential to both maintain compliance with the relevant legislation and to maintain high quality employment practices. Refresh and update your knowledge of the current laws during this two day program.

A well run meeting saves the time and frustrations of all participants. A good chairperson controls a meeting so that its particular purpose is achieved as efficiently, fairly and pleasantly as possible. Attendance on this program will develop your knowledge of a chairperson role and hone your meeting management skills.

Workplace inquiries and investigations are usually complex and stressful. However, through this program you'll learn the steps and processes that will help to resolve the issues and minimise the negative impacts on your organisation.

Staff at all levels can, with training, play a significant role as technical experts or trusted individuals to support the development of other staff. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.

Given the increase of training being provided on-the-job, supervisors and team leaders are required to have training and coaching skills. This program provides a quick introduction to the skills and techniques of an effective on-the-job trainer.

This practical program covers how to set up a performance management system as well as practical aspects of preparing for and conducting the review, and giving constructive feedback. By the conclusion of this program participants will feel more confident in their ability to make the performance appraisal of their staff a transparent and fair experience.

This program is about meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.

Coordinated manager/assistant teams can be extraordinarily productive. The manager's time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job coordinating the tasks and activities of the work area. On this program you will develop skills at anticipating the needs of the manager, for thinking ahead and, as a result, will become a more valuable member of the team.

Those charged with the responsibility of 'running the office' have an enormous range of responsibilities to juggle. This program provides clarity and skills to focus on the key areas that will have the most impact on the office manager's performance.

This program explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.

Taking a longer term perspective of the role of HRM in organisations builds credibility and can add real value to the organisation. However, this requires the HR professional to look beyond the tactical, day-to-day activities and identify those pivotal factors that will truly impact the performance of the organisation.

This program covers the areas of resource service, effective workplace relationships, workforce planning, the process of recruitment, selection and induction, remuneration and employee benefits. The proper management of these areas is essential for any organisation to effectively meet the requirements of both the organisation and its employees.

Many learning and development professionals have experienced this highly regarded program. Participants receive comprehensive exposure to the diagnosis, design, delivery and evaluation aspects of effective training.

As busy leaders and managers we rarely get the chance to look at our leadership from a different perspective, at what we do each day and why we do it.

Effective negotiation involves developing a process that leads to constructive outcomes.

Authentic Leadership is an inspiring and transformational three-day workshop which will challenge your own understanding of who you are as a leader and how you relate to those around you with real time feedback on how you perform.

This program is based on world’s best practice in developing high performance teams and working environments. The principles that underpin this program have been delivered to leaders and organisations in over thirty countries. Participants can expect to deepen their creative, analytical, practical, and emotional abilities.
Participants can expect to be challenged to think, learn, laugh, share, communicate, and stretch and build leadership talents as they discover The 5 Alive Model for creating active learning environments.

Designing Strategy into Action: A Masterclass in Design Thinking...from Insights to Innovation.

This holistic strategy and business exercise reviews, reinvents and redeploys each facet of the business in order to make it as presentable and compelling as possible – and thus raise its prospects of successfully securing capital.

Scenario Planning and the Art of Strategic Conversation is a highly experiential five-day workshop focusing on the skills of effective scenario planning.

The Strategic Development Program for Not-for-Profit Organisations (SDP-4-NFP) has been designed by Winthrop Professor Tim Mazzarol and Gudrun Gilles, recognised experts in the design, development and delivery of executive education programs.

The return-on-investment of social media is that your business will exist in 5 years.

This experiential strategy program is targeted at leaders from the public, private and not-for-profit sectors who want to enhance their strategic thinking skills and business problem solving abilities.

The Co-Operatives and Mutuals Strategic Development Program(CMSDP) has been designed by Winthrop Professor Tim Mazzarol a recognised expert in his field, following extensive research into the needs of co-operative and mutual organisations.

This program is a broad and deep exploration of the ten project management knowledge areas and covers essential tools and techniques that address all of the project life cycle, including dealing with risks, issues and changes. It will explain the work breakdown structure that enables the schedule, budget and human resources to be identified and tracked throughout the project.

Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

This program seeks to focus on the positive aspects of building a workplace culture that values respect, dignity and the rights of all employees.

In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this program will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. This Perth based program provides staff training across a range of communication techniques including interpersonal skills, verbal and non-verbal strategies to become a more effective and confident communicator in the workplace.

Learning how to manage people at work effectively is crucial in optimizing your performance as a professional. This Perth based training course will give you the tools to manage staff efficiently and effectively, and nurture your growth to become a better leader and manager in your field. Participants will have the opportunity to identify and practice the keys to being a good manager, including skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

Explore the five principles of Lean which will help improve processes and operations through the reduction and elimination of waste within your organisation.

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

Learning how to be a good supervisor is critical for individuals to reach optimum effectiveness faster and avoid feeling like they’ve been ‘thrown in the deep end’. This Perth based introductory supervisor training course shows new leaders the functions of leading effective groups or teams. ‘New Supervisor’ helps develop the skills and techniques required to set the foundations for efficient communication and effective relations between supervisor and staff. The learning outcomes of this program have applications across all industries, including; construction, safety, mining, hospitality, government and more. Welding together concerns of task, team and individuals, this program will ensure participants perform at the highest level on site or in the office.

Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

If you are asking questions about 'how to manage a project successfully, best ways to manage a project or what tools can I use for project management', this program is your answer. Aimed at those who are new to project management, this Perth based short course is ideal as it will introduce you to the ten project management knowledge areas and the project lifecycle. With applications across all industries including construction, civil, safety, mining, food, Government and more, this training program is the perfect introduction to project management fundamentals on-site or in the office.

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This program reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.