Supporting your Higher Education.  Writing at an academic level does not come naturally to many of us; it is a learned skill.

Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skills to clearly express their views in a confident manner whilst at the same time, being more receptive and open to concerns conveyed by others. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

Clear, authentic self-expression and active listening are key ingredients of this course. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

This course is designed to help you bust your fears around being on camera.  You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.

Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The course promotes the development of skilled influencing behaviours.

This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.

Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

Virtual presentations for meetings and conferences are now part of our everyday life. If you want to learn how to be effective as an online presenter, this course will give you the skills you need, exploring the most popular delivery platforms.

Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. This Perth based course provides staff training across a range of communication techniques including interpersonal skills, verbal and non-verbal strategies to become a more effective and confident communicator in the workplace.

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short course you will be exposed to useful tips and tricks to improve your communication.

This course provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

Appreciative Inquiry is a method for implementing change that is built on being positive, sharing stories of things that work well, leveraging people’s strengths, and the power of co-creation.

Difficult conversations with a direct report, peer, boss, supplier or customer can arise in a variety of situations. Attend this course and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.

In this age of information overload, it can be hard to know where to find good information that you can trust. After you complete this course, you’ll be ready to find reliable information on any topic, and turn that information into a compelling, accurate piece of writing.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This Perth based training course is geared to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret peoples' reactions and modify your own style when appropriate. This short course helps you learn how to improve interpersonal skills that are fundamental to strengthening relationships at work and beyond. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

The science of how to influence others is growing by the day. Through this course you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

AIM WA is pleased to partner with The Pacific Institute® to deliver this globally renowned course aimed at creating mindsets that increase thinking flexibility, enable change and generate high performance. The course has been delivered to 6.5 million people in 60 countries.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.

In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.

Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. This short course covers a range of topics including writing better emails and letters. Professional Business Writing will help you learn how to write with impact. It will show you how to adopt persuasive business writing skills and develop habits that will improve your overall professional business writing practices.

Having to speak to or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

Learn the skills you need to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This Perth based training course will teach you to employ strategies to stay cool under pressure and help you learn the techniques to structure communications which are suited to any situation, enabling you to articulate and deliver your message clearly and concisely.

Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The course will also explore how to enhance your online brand.

This course will teach you about digital transformation, and what companies in different industries are doing, as well as best practices so you can do it yourself.

The mini MBA course provides a helicopter view or snapshot of key Master of Business Administration learnings. Get a taste of an MBA in just five weeks through 90-minute online sessions, one day per week.

The mini MBA is an online course, aimed to support you with your professional development plan and achieving your goals. Completing the mini MBA means you can take the next steps in enhancing your career progression, adding the mini MBA to your resume.

The MBA has an iconic brand that is typically associated with people from private, for-profit organisations. In reality the learnings from this course are equally relevant to those from State and Local Government. The content has been tailored to align to the unique challenges faced by public sector organisations whilst being true to the integrity of typical MBA content.

The AIM WA mini MBA for State and Local Government is designed specifically to meet these needs in Public sector organisations.

The mini MBA course provides a helicopter view or snapshot of key Master of Business Administration learnings. Get a taste of an MBA in just five weeks through 90-minute online sessions, one day per week.

The mini MBA is an online course, aimed to support you with your professional development plan and achieving your goals. Completing the mini MBA means you can take the next steps in enhancing your career progression, adding the mini MBA to your resume.

Change is a constant in today's organisations. This course is designed to provide managers with the skills and knowledge to implement and cope with change at the individual, group and organisational levels. The forces provoking change both within and outside organisations are also reviewed as are the causes of resistance to the change agenda.

People are an organisation's greatest asset! Their managers' need to take an active part in addressing and responding to specific opportunities to improve behaviours of their employees and thus the performance of their organisation. This course will help participants develop the coaching skills to support and sustain improved performance by others.

This course seeks to focus on the positive aspects of building a workplace culture that values respect, dignity and the rights of all employees.

The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.

Learning how to manage people effectively is crucial in optimising your performance as a professional. This Perth-based people management skills and training course will give you the tools to manage staff efficiently and effectively and nurture your growth to become a better leader and manager in your field. Participants will have the opportunity to identify and practice the keys to being a good manager, including skills of communication, motivation, delegation, and problem solving so that they can learn to maximise their own potential and that of their staff.

The Emerging Leaders Program (ELP) has exceptional program design incorporating diverse and exciting learning approaches. Fully residential, it puts an intensive focus on performance improvement. This approach coupled with skilled facilitators and coaches ensures the fast-track development of future leaders. Participants can expect to be challenged and inspired to perform at the highest level.

People who have good ideas, change initiatives, proposals or recommendations they want to sell to senior management need to be equipped with a solid business case. Discover the key components that make up a business case and learn the step-by-step process to increase your chances of success.

In order to increase their impact, leaders must understand and influence the people with whom they work and inevitably lead. Before the program, participants will complete a behaviour questionnaire and then examine the outcomes of this during the program. This enables participants to identify how others see them in their leadership role, and examine ways to improve other's perceptions of them.

You need to understand yourself as a leader before you can understand or lead others. This program draws on world-wide leadership research and focuses on the practical application of leadership skills and principles.

Being an introvert need not be a hindrance to achieving success as a leader. Explore the essential characteristics of a leader and learn how you can build on your unique strengths and build your confidence as a leader within your workplace. The course may also assist those who provide support, coaching or mentoring to others who aspire to a leadership role.

This course will examine the leadership mindset and give participants the confidence to step forward and take responsibility for existing and new challenges.

Virtual teams are an essential part of today's workforce. More than ever, people are using technology to work anywhere, anytime. Whilst there are big benefits to a virtual workplace, there can be big challenges too.

Organisations often require knowledge and skills of specialists who don't work directly for them, and the workings of this relationship can have a big impact on the outcomes achieved. Learn a range of skills on how to engage stakeholders and increase the likelihood of positive outcomes.

This course will encourage you to look to the future to establish and plan your long term goals. A strategic business plan will help participants to keep day-to-day decisions aligned with their long term goals.

Learning how to be a good manager is critical for individuals who are new to leadership positions. This Perth based course is designed to help all emerging leaders, especially new managers, or team leaders, to improve and develop their management skills and optimise their performance.  This first time manager course offers a unique opportunity to explore effective people management, self-management and managing the performance of others. Providing leadership training for new leaders, it introduces participants to the practical tools, strategies and skills needed to succeed as a leader in the management role.

Western Australia's most enduring and respected development program for technical professionals and corporate managers. The Perth based Transition to General Management (formerly known as Executive Development Course - EDCO) is essential for building management and leadership capability, particularly for those moving into a general management role. 

The Women in Leadership program is aimed at demonstrating high performance in the workplace, career planning and managing the multifaceted roles of women.

In today's rapidly changing business world, people are increasingly required to justify their business decisions. This highly practical and interactive course will provide participants with a clear framework to prepare a successful business plan and tailor it to the needs of the organisation and business unit.

A mentally healthy workplace involves managers with the skills and confidence to address mental health in the workplace. People managers have a key role to play through minimising stress and other hazards, noticing warning signs, initiating conversations and providing appropriate support.

Innovation is an over-used word in modern organisations yet it remains an important ingredient of a successful team. This course adopts a practical perspective and explores ways to embed innovation into the culture of the team.

Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Most of us work in teams; this program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives. Performance outcomes, the skills and knowledge required to promote teamwork and the development of team plans are discussed and modelled through case studies and simulation exercises.

This course will guide you through the internationally recognised structure of a WHS Management System, and importantly what you need to do to meet legislative requirements.

In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this course will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this course which will help participants increase their influence within their work team.

The Experienced Supervisor course builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership, the changing role of supervisors, leading team meetings, managing workplace relations and implementing change. Attendance will enable a supervisor to maximise their own potential and that of their staff.

Health and Safety Representatives need to confidently and competently engage everyone in meaningful communication about the risks and remedies for incidents and injuries in the workplace. To be recognised by WorkSafe, participants attending this course MUST be a Health and Safety Representative (HSR). A 'representative' means a Health and Safety Representative or deputy HSR duly elected in accordance with the WHS Act.

Having an approach to risk management is never enough. Implementing the strategy and embedding it in the day-to-day activities of all staff is key to reducing the hazards and engaging employees.

Most people agree that diversity is a good thing for a workplace. However, few recognise that it can be more demanding to manage such a group of people and to realise the full benefits from diverse thinking and perspectives. Increase your toolkit of leadership skills for thriving on diversity through attendance on this course.

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

Project management has become a critical managerial competency. For those involved in low value, low risk projects, this very practical program provides an understanding of the four phases of project management - initiation, development, implementation and finalisation.

Learning how to be a good supervisor is critical for individuals to reach optimum effectiveness faster and avoid feeling like they’ve been 'thrown in at the deep end'. This Perth based introductory supervisor training course shows new leaders the functions of leading effective groups or teams. 'New Supervisor' helps develop the skills and techniques required to set the foundations for efficient communication and effective relations between supervisor and staff. The learning outcomes of this course have applications across all industries, including construction, safety, mining, hospitality, government and more. Welding together concerns of task, team and individuals, this course will ensure participants perform at the highest level on site or in the office.

If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is an important key to success. Participants will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

This practical course equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.

WHS incidents can range from minor non-compliance to catastrophic injury or death. It is therefore essential that organisations adopt a systematic approach to investigation of incidents and introduce measures to minimise or respond appropriately to future incidents.

Every manager wants to develop the 'right' Work Health and Safety (WHS) culture for their business but many struggle to describe what that culture would actually look like. This course is designed to provide an introduction to the process of shaping the culture of an organisation which forms a critical part of ensuring excellent WHS performance and the ongoing viability of your business.

Stress can be good, helping us to improve performance however 'distress' is counterproductive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This course teaches participants how to handle stress and use it positively.

One of AIM WA's most successful and well regarded programs, The Frontline Leader program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly interactive learning approach. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.

People are becoming aware of their responsibility as managers for the safety and health of their staff or people who may be contracted into their workplace. Each manager now is required to not only identify the OHS/WHS issues relating to their workplace, but also understand the legislation that pertains to their organisation and the implications if this is not adhered to.

Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.

An effective OHS system is essential in any organisation to support promotion of a safer working environment. This course will explore how to implement, maintain and monitor an effective OHS system within the workplace.

Agile is one of the most misunderstood approaches to project management. Far from being a loose, free-for-all, it is a disciplined approach to managing projects where the final end point is not known at the beginning.

This Applied Project Management course is a broad and deep exploration of the ten project management knowledge areas and covers essential tools and techniques that address all of the project life cycle, including dealing with risks, issues and changes. It will explain the work breakdown structure that enables the schedule, budget and human resources to be identified and tracked throughout the project.

Every manager and supervisor needs to be constantly looking for ways they can improve. Often, there is considerable scope for improvement in the processes that govern everyday work. This course will help you identify and implement those process improvements.

This course gets to the heart of ensuring the contract delivers on the promise and any variations are tackled promptly and skilfully. It also takes participants through the process of closing-out a contract in a manner that is prudent and compliant.

Understanding the legal position and the most significant risks within a contract can help offset the exposure of an organisation to losses in people, time, money and reputation. This course reveals the most important aspects of the law as it relates to contracts, as well as providing tools for identifying and classifying risks.

This course examines the early stages of setting up a contract. It helps prepare participants for the phases of establishing, planning and procuring the necessary elements to increase the likelihood of the contract achieving its objectives.

Whilst aimed at Auditors, this course provides the skills for anyone to assess the way they do business, evaluate whether it is working for them, and determine ways of doing it better. It provides the knowledge and competencies for internal and external auditors from 'what is an audit?' through to practical operational improvements as a direct consequence of the audit.

After attending Internal and External Auditor Training, this course will provide you with a higher level of skills to operate as a lead auditor within your organisation.

Explore the five principles of Lean which will help improve processes and operations through the reduction and elimination of waste within your organisation.

This course takes away the confusion of choosing between conflicting approaches by covering all the core business improvement methodologies. The training provides, amongst others, the fundamentals of Lean, Six Sigma and business process management with the added key focus on which tool or methodology to apply to which business problem.

If you are asking questions about 'how to manage a project successfully, best ways to manage a project or what tools can I use for project management', this course is your answer. Aimed at those who are new to project management, this Perth based short course is ideal as it will introduce you to the ten project management knowledge areas and the project lifecycle. With applications across all industries including construction, civil, safety, mining, food, Government and more, this training program is the perfect introduction to project management fundamentals on-site or in the office.

If you haven't assessed the risk - you are taking it! Risk management is essential for good management practice. This practical guide to risk management will provide managers with effective skills and tools to enable them to identify, analyse, evaluate and manage risks.

Six Sigma Fundamentals is the first stage on your Six Sigma journey. Participants explore the well regarded DMAIC (Define, Measure, Analyse, Improve and Control) philosophy, and the essentials of continuous improvement.

This course extends the learning from the Applied Project Management program to dimensions of governance, cost control, variations and the performance of people on the project.

Developing healthy relationships with clients and stakeholders are fundamental in running a successful sales strategy within an organisation. This course covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.

This course focuses on the existing customer experience and where the current experience may be failing its customer's needs. It will look at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.

Identify, evaluate and review your marketing opportunities to align your marketing strategy with the broader organisation strategy. During this course you’ll learn the essential elements of preparing and implementing your marketing strategy.

Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

First impressions do really count. Discover what great customer service looks like in order to make this a positive impression every time. The course covers both external and internal customers and will also offer practical steps on how to handle difficult customers.

Discover the essential principles of selling and remove the fear of being high pressure or manipulative. This course is ideal for people who are new to selling or who consider themselves as 'non-salespeople'.

Organisations that deliver exemplary customer service are well led. Their service culture is guided by leaders who set expectations, role model appropriate behaviours and monitor service delivery. Help your service leaders deliver the service promise through skills learned on this course.

Success in a sales management role includes both meeting sales targets and building a strong team capable of creating long term relationships with clients. You will explore both dimensions during this intensive course.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.

Online activity including business has exploded in the last few years. The subtleties and differences of writing in an online environment are analysed and discussed in this course. As a result participants will be enabled to create effective online documents such as Web pages, electronic newsletters and PDF documents.

‘Nothing happens until a sale is made’ is an old mantra that highlights the need to have highly skilled sales and business development professionals representing your organisation. Over three days, participants are exposed to the essential prerequisites to succeed in a sales role.

This course is designed for those who have had little or no exposure to accounting concepts and want to gain an introductory level of financial awareness. Obtain a greater understanding of profit and loss statements, balance sheets and cash flow to improve communication with finance specialists.

If you are seeking to build your financial acumen and would like to integrate financial information into your decision making, this course is for you. Participants will learn how to link financial objectives to company strategies, interpret financial data to make better decisions and communicate and engage with others to improve business performance.

Every manager needs to operate within a budget. Participants will examine a variety of approaches for developing a budget and monitoring their performance against an agreed business plan.

Sourcing, building and retraining talent requires the implementation of a comprehensive talent development strategy. This course explores the essential elements required in most successful talent development plans.

This course will expose you to models and frameworks which are an essential toolkit for all coaches. The course is interactive and practical, giving participants the skills that can be applied immediately back in the workplace.

With increasing costs of health care, a shrinking workforce and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes aspects of designing or upgrading a program, from concept through implementation, to review.

A skilful facilitator can significantly improve the engagement and outcomes of group processes. During this course you'll be exposed to many different techniques to manage a variety of settings, issues and personalities.

The Finance for Non-Finance Managers training course is for those who need an understanding of finance to make sound commercial decisions. Participants will learn how to improve budgeting processes within their team, explore tax implications of business structures and learn how to ask insightful questions about the organisation's finances.

For those needing to use financial tools to support business planning, this program will explore the different finance variables that have to be taken into account when preparing predictive models for organisations or major projects. Participants will work through a series of case studies to demonstrate some of the most useful methods for forecasting and identifying potential scenarios which can be used to determine the optimum cost for financing your business.

The high cost of making the wrong selection decision makes this an important course for managers and human resource professionals. No organisation can afford to enter the recruitment cycle without trained staff who are aware of the necessary skills and knowledge to make a successful selection decision.

The status and range of responsibilities of the human resource management function have increased substantially in recent years. The effective human resource specialist needs to be a skilled practitioner, counsellor, negotiator and adviser. This course will highlight the skills and knowledge which must be acquired by human resource professionals or staff with those responsibilities.

Many managers and supervisors are expected to be involved with some human resource issues within their role. This course will introduce those leaders to general human resource concepts.

A thorough understanding of employment law is essential to both maintain compliance with the relevant legislation and to maintain high quality employment practices. Refresh and update your knowledge of the current laws during this two day course.

A well run meeting saves the time and frustrations of all participants. A good chairperson controls a meeting so that its particular purpose is achieved as efficiently, fairly and pleasantly as possible. Attendance on this program will develop your knowledge of a chairperson role and hone your meeting management skills.

Workplace inquiries and investigations are usually complex and stressful. However, through this course you'll learn the steps and processes that will help to resolve the issues and minimise the negative impacts on your organisation.

Staff at all levels can, with training, play a significant role as technical experts or trusted individuals to support the development of other staff. This course introduces the key components of mentoring and the skills required of those who take up the mentoring role.

This practical program covers how to set up a performance management system as well as practical aspects of preparing for and conducting the review, and giving constructive feedback. By the conclusion of this program participants will feel more confident in their ability to make the performance appraisal of their staff a transparent and fair experience.

This course is about meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.

Coordinated manager/assistant teams can be extraordinarily productive. The manager's time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job coordinating the tasks and activities of the work area. On this course you will develop skills at anticipating the needs of the manager, for thinking ahead and, as a result, will become a more valuable member of the team.

Those charged with the responsibility of 'running the office' have an enormous range of responsibilities to juggle. This course provides clarity and skills to focus on the key areas that will have the most impact on the office manager's performance.

This course explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.

Taking a longer term perspective of the role of HRM in organisations builds credibility and can add real value to the organisation. However, this requires the HR professional to look beyond the tactical, day-to-day activities and identify those pivotal factors that will truly impact the performance of the organisation.

Survival skills for a new trainer

This foundational course will provide some of the essential skills to better equip those that are involved in training or coaching others.

Train one-to-one and small groups (1-5 people)

Given the increase of training being provided on-the-job, supervisors and team leaders are required to have training and coaching skills. This course provides an introduction to the skills and techniques of an effective on-the-job trainer.

Train large groups (6-25 people)

Many learning and development professionals have experienced this highly regarded course. Participants receive comprehensive exposure to the diagnosis, design, delivery and evaluation aspects of effective training.

At face-value, many of the disputes we encounter appear to have quite simple solutions, so why can they be so difficult to resolve?

As busy leaders and managers we rarely get the chance to look at our leadership from a different perspective; to reflect on what we do each day and why we do it.

Effective negotiation involves developing a process that leads to constructive outcomes.

The Commercialisation Round Tables are a facilitated, peer-to-peer round table support program for start-up innovators, and project teams from larger organisations engaged in commercialisation. They provide regular monthly support via collaborative problem solving, mentoring and networking.

This course is based on world’s best practice in developing high performance teams and working environments. The principles that underpin this course have been delivered to leaders and organisations in over thirty countries. Participants can expect to deepen their creative, analytical, practical, and emotional abilities.

Designing Strategy into Action: A Masterclass in Design Thinking...from Insights to Innovation.

At the heart of every successful organisation are its people and their performance. When the workforce is motivated and resilient, great results can be achieved.

The central purpose of leadership is to enable other people to achieve their mission. Being inspiring and effective starts with a deep understanding of who you are as a leader and how you relate to and influence others.

Let’s Talk Commercialisation (LTC) events are a public open forum developed by the Commercialisation Studies Centre (CSC) Ltd to disseminate best-practice knowledge and research, into commercialisation.

Scenario Planning and Strategic Conversation is a highly experiential five-day workshop focusing on the skills of effective scenario planning.

The Strategic Development Program for Not-for-Profit Organisations (SDP-4-NFP) has been designed by Winthrop Professor Tim Mazzarol and Gudrun Gilles, recognised experts in the design, development and delivery of executive education programs.

This experiential strategy course is targeted at leaders from the public, private and not-for-profit sectors who want to enhance their strategic thinking skills and business problem solving abilities.

This holistic strategy and business exercise reviews, reinvents and redeploys each facet of the business in order to make it as presentable and compelling as possible – and raise its prospects of successfully securing capital.

The Co-Operatives and Mutuals Strategic Development Program(CMSDP) has been designed by Winthrop Professor Tim Mazzarol a recognised expert in his field, following extensive research into the needs of co-operative and mutual organisations.

Understand the benefits and hindrances presented by Unconscious Bias and learn how to manage it effectively.